The Role
Line 1 Risk for Claims & Assessing enables effective risk management by guiding, supporting, and facilitating teams within the division in their ownership and management of operational incidents and risks. You will ensure consistent application of risk frameworks, accurate data capture, and continuous improvement, empowering divisional teams to manage their risk landscape effectively. This role will have a particular focus on Operational Resilience, embedding management of Models, Information security, Business Continuity and Suppliers Performance.
Position Accountabilities
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Identify and escalate gaps in risk management processes, controls, or documentation within Claims & Assessing, recommending improvements.
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Support the delivery of training and capability building initiatives related to risk management for divisional teams.
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Guide Claims & Assessing teams in identifying potential incidents from complaints and review findings, and provide oversight for thorough incident investigations, ensuring accurate documentation in Nlighten (Risk Management System).
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Stay up to date with changing cybersecurity trends and all applicable legislative requirements.
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Facilitate incident and issue resolution and corrective actions within the division, liaising with Line 2 Compliance as needed, and ensuring clear ownership and accountability for all divisional issues.
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Assure completeness and accuracy of all incident and issue data in Nlighten for Claims & Assessing, upholding data integrity and maintaining confidentiality of sensitive information.
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Support the review of complaints handling effectiveness within the division to identify systemic issues and areas for improvement.
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Guide and support divisional teams in conducting effective root cause analysis for incidents and issues and provide advice on effective control design to mitigate identified risks.
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Facilitate linking divisional issues to related risks in Nlighten to enhance understanding of underlying causes, and guide ad-hoc risk assessments for specific projects or activities within Claims & Assessing.
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Proactively identify patterns, themes, and insights from divisional incidents and issues through thematic reviews and analysis, ensuring data quality for consistent reporting.
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Facilitate reporting to key decision-making forums, such as the Divisional Risk Forum, EXCO, and the Board.
What experience you’ll bring
Qualifications:
? Bachelor's degree in Business, Finance, Risk Management, Law, or a related discipline.
? Relevant industry certifications (e.g., risk management, compliance) are desirable.
Skills & Experience:
? 1-3 years of experience in a risk, compliance, audit, or operational role, preferably within a
financial services or regulated environment.
? Foundational understanding of risk management principles, incident management, and control environments.
? Strong analytical and problem-solving skills with keen attention to detail.
? Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
? Proficiency in using risk management systems (e.g., Nlighten) and Microsoft Office Suite (Excel,Word, PowerPoint).
Our Perks
North Lakes offices are within walking distance of some of the north side’s best retail locations.
The benefits of working at A&G
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Work flexibility - with options to work from home up to two days per week.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
