In-Demand senior sales consultant Jobs in east perth, wa

Customer Support Team Lead
RPMGlobal —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
Quick Apply
3h
Tele Sales – New Business
QPC Group —Gnangara WA
- $60,000 - $75,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
Quick Apply
Sales Travel Consultant
Flight Centre Brand —East Perth WA
- $70,000 - $138,000 a year
- Full-time
- Organisational skills
- AI
- Employee discount
EOI | Transaction Services Specialist | Senior Consultant | Deals
PWC Australia —Perth WA
- Finance
- Master's degree
- Business Administration
- Annual leave
Customer Support Team Lead
RPMGlobal Holdings Limited —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
7h
EY Parthenon - Senior Consultant or Manager - Electricity Market Modelling
EY —Perth WA
- Microsoft Excel
- Microsoft Office
- SQL
- Parental leave
Senior Consultant - Energy Components
Quorum Software —Perth WA
- Full-time
- Oracle
- Management
- Business development
Senior Town Planner
ABN Group —Perth WA
- Full-time
- Communication skills
- Health insurance
- Annual leave
Senior Delivery Consultant: Database Modernisation, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Perth WA
- Full-time
- SQL
- AWS
- No degree
Sales Manager
The Travel Corporation AU —Perth WA
- Contract
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
9d
Delivery Consultant, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Perth WA
- Full-time
- DevOps
- Master's degree
- AWS
2d
Counter Manager Opportunities | Perth
David Jones —Perth WA
- Part-time
- Leadership
- Employee discount
Solutions Architect - Enterprise Service Management (FSI)
ServiceRocket —Perth WA
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
- Relocation assistance
- Health insurance

I want to receive the latest job alert for senior sales consultant in east perth, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior sales consultant jobs near east perth, wa

Sales Manager jobs in Perth WA

Restaurant Manager jobs in Sydney Nsw

Retail Store Manager jobs in Sydney Nsw

Hotel Manager jobs in Gold Coast Qld

Retail Store Manager jobs in Gold Coast Qld

Casual, Teen, Newspaper Delivery jobs in Northern Beaches Nsw

Delivery Driver, Coles, Woolworths jobs in Launceston Tas

Casual, Teen, Newspaper Delivery jobs in Sydney Nsw

Delivery Driver, Coles, Woolworths jobs in Central Coast Nsw

Customer Service Team Lead jobs in Melbourne Vic

Customer Service Team Lead jobs in Glebe Tas

Non Customer Facing jobs in Melbourne Vic

Customer Service Team Lead jobs in Sutherland Shire Nsw

Team Member Woolworths jobs in Queanbeyan Nsw

Customer Service Team Lead jobs in Rouse Hill Nsw

Team Member, Kmart jobs in Sunshine Coast Qld

Customer Service jobs in Wollongong Nsw

Rehabilitation Consultant jobs in Perth Wa

Travel Consultant jobs in Brisbane Qld

Travel Consultant jobs in Canberra Act

Customer Support Team Lead

RPMGlobal -
Perth WA

Quick Apply

Job Details

Full-time
3 hours ago

Qualifications

ITIL Certification
Management
Computer Science
Software troubleshooting
Sales
Administrative experience
Bachelor's degree
Business Administration
Application support
Leadership
Communication skills
Information Technology

Full Job Description

About the Role

We are seeking a dynamic and experienced Customer Support Team Leader to join our team. As the Customer Support Team Lead, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining high levels of customer satisfaction, resolving technical issues, and providing strategic support to our valued customers.

This is a permanent full-time position in either our Perth CBD office or Brisbane CBD headquarters. This position is in-office; however, it allows for ad hoc working from home.

The Customer Support Team Lead will have experience in application support in the mining industry and a proven history of driving a high performing, customer-centric team culture. To achieve excellent customer outcomes, the Team Lead will be required to work directly with end users of these products and with various teams across our global business.

Candidates with prior experience in RPM’s software or mining software applications will be highly regarded.

Key Responsibilities

Lead, mentor, and manage a team of Customer Support Consultants, fostering a positive and productive work environment.

Oversee daily operations of the Customer Support team, including ticket management, performance management, and quality assurance.

Provide technical assistance and support for software applications, resolving customer issues efficiently and effectively.

Ensure team adherence to customer support policies, procedures, and best practices to enhance service delivery.

Monitor and analyse support metrics to identify trends and areas for improvement.

Collaborate with other departments, including Product Development, Consulting and Sales, to ensure a seamless customer experience.

Conduct regular training sessions to keep the team updated on product knowledge and customer service skills.

Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

Prepare and present reports on team performance and customer feedback to senior management.

About You

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred.

3 years experience in customer support, with at least 1 year in a leadership role.

Strong technical knowledge of software applications and troubleshooting.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Proven ability to lead and motivate a team in a fast-paced environment.

Strong problem-solving skills and a customer-centric approach.
Ability to proactively takes ownership of tasks and drive them to successful completion
Familiarity with ticket management software.

ITIL certification and experience preferable.

Exposure to the mining industry would be highly regarded.
Strong command of the English language in both verbal and written form
Must have the legal right to work in Australia

About RPM

RPMGlobal is the mining industry’s leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.

Please, no agencies or recruiters.

Quick Apply

Refine Your Search

senior sales consultant jobs in east perth, wa

Customer Support Team Lead

Tele Sales – New Business

Sales Travel Consultant

EOI | Transaction Services Specialist | Senior Consultant | Deals

Customer Support Team Lead

EY Parthenon - Senior Consultant or Manager - Electricity Market Modelling

Senior Consultant - Energy Components

Senior Town Planner

Senior Delivery Consultant: Database Modernisation, AWS Professional Services

Sales Manager

Delivery Consultant, AWS Professional Services

Counter Manager Opportunities | Perth

Solutions Architect - Enterprise Service Management (FSI)

I want to receive the latest job alert for senior sales consultant in east perth, wa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected