In-Demand Level 2 application support analyst education Jobs in East Melbourne, Vic

Level 2 Application Support Analyst - Education
Civica —Melbourne VIC
- Full-time
- Hybrid work
- SQL
- Analysis skills
- APIs
- Work from home
Quick Apply
eHealth Clinical Analyst (Support and Training)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- ICU experience
- EMR systems
- Health insurance
- Annual leave
Senior Support Analyst
Woolpert —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Customer service
- Education
- Health insurance
- Employee assistance program
Quick Apply
Service Delivery Project Manager
Leidos —Melbourne VIC
- Full-time
- Azure
- Agile
- Leadership
- Annual leave
Psychologist - Student Support Services
Victorian Government —Melbourne Northern Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
- Experience working with children
- Psychology
- Organisational skills
9d
Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)
Accenture —Melbourne VIC
- Full-time
- CRM software
- ERP systems
- Finance
- On-the-job training
Senior Finance Analyst
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Finance
- Bachelor's degree
- Business
8d
Senior Finance Analyst
Department of Education —Melbourne City Centre VIC
- Full-time
- Finance
- Bachelor's degree
- Business
8d
Psychologist - Student Support Services
Department of Education —Melbourne VIC
- Full-time
- Experience working with children
- Psychology
- Organisational skills
9d

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Level 2 Application Support Analyst - Education

Civica -
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Work from home
Paid volunteer leave

Qualifications

SQL
Analysis skills
APIs
Communication skills

Full Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as a Level 2 Application Support Analyst at Civica

As a Level 2 Application Support Analyst at Civica, you’ll support our Civica Education Suite application products, helping customers resolve complex software issues that require detailed technical investigation.

You’ll analyse and troubleshoot application problems, investigate data and system behaviours, review logs, and work closely with Level 3 Support, Product, Engineering and Technical Operations teams to drive timely and effective resolution.

This role is well suited to someone who enjoys solving complex customer issues, working with technical detail, and communicating clearly with both customers and internal teams.

Requirements

What you will need to be successful in this role

Application support, ideally within an enterprise, SaaS, ERP or SIS environment
Strong SQL skills, including queries, joins and data validation
Experience troubleshooting production incidents, application errors and performance issues
Exposure to finance modules, such as AR, AP, GL, billing or reporting
Strong analytical and problem-solving skills, with the ability to investigate complex technical issues
Experience reviewing system logs, error traces or background jobs
Strong written communication skills, including experience providing customer-facing updates
Confidence managing SLA-driven cases and customer expectations
Ability to work collaboratively with Product, Engineering, Technical Operations and Support teams
Experience with Student Information Systems (ideally)
Knowledge of APIs, integrations and data synchronisation (ideally)
Exposure to reporting tools or education reporting modules (ideally)

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Quick Apply

Refine Your Search

level 2 application support analyst education jobs in east melbourne, vic

Level 2 Application Support Analyst - Education

eHealth Clinical Analyst (Support and Training)

Senior Support Analyst

Service Delivery Project Manager

Psychologist - Student Support Services

Workday Financials Procure to Pay Consultant (AU Citizen for Security Clearance)

Senior Finance Analyst

Senior Finance Analyst

Psychologist - Student Support Services

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