In-Demand Service desk coordinator all it services Jobs in Dural, Nsw

NSW Service Desk Coordinator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Management
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply
Service Desk Support Coordinator - Systems
Interactive Pty Ltd —St Leonards NSW
- Night shift
- Customer service
7d
Service Desk Support Coordinator - Systems
Interactive —St Leonards NSW
- Full-time
- Customer service
Quick Apply
7d
Reception / Administration Co-ordinator
KION Group AG —Belrose NSW
- Full-time
- Microsoft Word
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- Customer service
Space Coordinator
WOTSO —Blacktown NSW
- Full-time
- Hospitality
- Office
- Front desk
Quick Apply
Service Desk Coordinator - All IT Services
Lyra Technology Group —Brookvale NSW
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick Apply
14d

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NSW Service Desk Coordinator

Pro AV Solutions -
Frenchs Forest NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Employee assistance program

Qualifications

Management
Administrative experience
Communication skills

Full Job Description

About Pro AV Solutions

Pro AV Solutions is a proudly 100% Australian-owned organisation and one of Australia’s leading workplace technology integration and managed services providers, with operations across NSW, ACT, QLD, VIC, SA and WA. We design, deliver, support and maintain Audio Visual and Unified Communications solutions for corporate, government, education and enterprise clients nationwide. In 2025, Pro AV Solutions was recognised nationally as one of The Australian’s Best Places to Work, reflecting our strong culture, people-first approach, and commitment to helping our customers and our people Experience Excellence.

About the Role

As our Managed Services team continues to grow, we’re looking for a Service Desk Coordinator to join our NSW team and support the ongoing delivery of high-quality service to our clients. This role can be based out of our Surry Hills office or our Frenchs Forest Office, offering flexibility across our NSW locations.

This role sits at the centre of our service operations, coordinating ongoing managed services and support activities, managing service requests in line with customer SLAs, and ensuring clear communication between clients, technicians, and internal teams. You’ll be trusted to prioritise work, identify next steps, and coordinate activities to ensure service commitments are met. This role suits someone who is organised, calm under pressure, and takes pride in delivering a consistently positive service experience.

Key Responsibilities

Manage incoming service requests in line with customer SLAs
Create, update, and monitor AVCare tickets within the service platform
Allocate service resources and coordinate service activities
Conduct daily ticket reviews to identify priorities, follow-ups, and escalations
Prepare client documentation, reports, and service communications
Support invoicing processes for completed service tickets
Build and maintain strong, professional relationships with clients
Act as a reliable point of coordination between clients, technicians, and internal teams
Follow established IT Service Management (ITSM) practices to support consistent handling of service requests, incidents, escalations, and SLA commitments

Skills & Experience

Previous experience in administration, service coordination, or a service-based role
Strong organisational and time-management skills with the ability to manage competing priorities
Clear and confident written and verbal communication skills
High attention to detail and a strong sense of accountability
Customer-focused mindset with the ability to build rapport and trust
Proactive, flexible, and solution-oriented approach
Proficiency in Microsoft 365
Experience in AV, IT, or UC service environments is advantageous but not essential

What we offer

We believe our people are our greatest asset, and we value and reward team members who are committed to delivering high-quality outcomes. Together, we create a workplace where people feel supported, valued, and able to do their best work.

Competitive remuneration package
Ongoing training and professional development opportunities
Supportive, inclusive, and high-performing team culture
Employee Assistance Program (EAP)
Birthday gift vouchers and additional employee benefits
Opportunity to work alongside experienced and award-recognised industry professionals, within a supportive and high-performing team environment.

Diversity & Inclusion

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

You must have the right to work in Australia to be considered for this role.

Company Overview

Our technology solutions enhance experiences wherever people gather—meeting rooms, lecture theatres, museums, and stadiums. With over 300 dedicated team members nationwide, we strive to ensure our customers and colleagues "Experience Excellence". If you're interested in joining a high-performing team in a dynamic industry, explore our available roles and contact us for more information about working at Pro AV Solutions.

Quick Apply

Refine Your Search

service desk coordinator all it services jobs in dural, nsw

NSW Service Desk Coordinator

Service Desk Support Coordinator - Systems

Service Desk Support Coordinator - Systems

Reception / Administration Co-ordinator

Space Coordinator

Service Desk Coordinator - All IT Services

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