WesTrac is seeking a customer-focused and highly organised Service Advisor to join our team in Dubbo. Reporting to the Service Supervisor, you’ll play a critical role in coordinating workshop and field service activities, acting as the key link between our customers, technicians and internal stakeholders. You’ll ensure service work is planned, communicated and completed efficiently, delivering an exceptional customer experience from initial enquiry through to job completion. Working in a fast-paced environment, you’ll be responsible for scheduling service activities, managing work orders, monitoring job progress and maintaining regular communication with customers. Your ability to build strong relationships, prioritise competing demands and support operational efficiency will contribute directly to the success of the Dubbo branch.
Key responsibilities
- Act as the primary point of contact for customers regarding service and repair activities.
- Coordinate workshop and field service jobs, ensuring resources are scheduled effectively to meet customer requirements.
- Create, manage and close work orders while maintaining accurate service documentation and records.
- Monitor job progress and provide customers with timely updates on repairs, maintenance and machine status.
- Work closely with Supervisors, Technicians and Parts teams to ensure efficient job execution and positive customer outcomes.
- Support operational performance through effective planning, invoicing, quoting and service administration activities.
Skills and Experience
- Previous experience in a Service Advisor, Service Coordinator, Administration or customer-facing support role.
- Strong communication and relationship-building skills with a commitment to delivering exceptional customer service.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience coordinating schedules, work orders and service-related documentation.
- Strong attention to detail and proficiency using computer systems and business applications.
- Knowledge of the mining, construction, heavy equipment or automotive industries will be highly regarded.
Why WesTrac?
At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.
We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.
What we offer
- Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
- Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
- Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
- Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
- Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and quote job #4777.
Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
