In-Demand implementation specialist Jobs in docklands, vic

Implementation Specialist
Karbon —Melbourne VIC
- Microsoft Excel
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
12d
Learning Operations & Creative Specialist
People Tank —Collingwood VIC
- $80,000 - $85,000 a year
- Full-time
- CRM software
- Administrative experience
- In-person
Quick Apply
10d
Application Specialist
InterSystems —Melbourne VIC
- Administrative experience
- Bachelor's degree
- Hospital experience
Onboarding Implementation Specialist
Wesfarmers Health —Docklands VIC
- Contract
- Senior Secondary Certificate of Education
- Communication skills
- Employee assistance program
2d
Implementation Specialist (Configuration) - Melbourne
PSC Biotech —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Bachelor's degree
- Communication skills
10d
Fleet Maintenance & Monitoring Coordinator (Project Role)
Victoria State Emergency Service —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
5d
Principal Adviser, Digital Solutions Specialist
Department of Jobs, Skills, Industry and Regions —Melbourne City Centre VIC
- $142,790 - $166,938 a year
- Full-time
2d
Implementation Specialist
Solera —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
Implementation & Activation Manager
WPP Media —Melbourne VIC
- Parental leave
- Employee assistance program
3d
Applications Specialist - Mammography
Siemens Healthineers —Melbourne VIC
- Full-time
5d
Implementation Manager
The Royal Melbourne Hospital —Melbourne VIC
- $60,000 - $75,000 a year
- Part-time
- Presentation skills
- Annual leave
Implementation Specialist
Connecteam —Melbourne VIC
- Day shift
- Hybrid work
- English
- Communication skills
Quick Apply
Climate Risk Specialist
JLL —Melbourne VIC
- Communication skills
2d
Change Manager - Operational Training
Victoria State Emergency Service —Melbourne VIC
- $116,413 - $128,631 a year
- Weekend availability
9d
Change Manager - Operational Training
State Emergency Service Victoria —Melbourne City Centre VIC
- $116,413 - $128,631 a year
- Weekend availability
9d
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Project Officer
Victorian School Building Authority —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Communication skills
9d
Climate Risk Specialist
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- AI
- Communication skills
Quick Apply
2d
Project Officer
Department of Education —Melbourne City Centre VIC
- Full-time
- Communication skills
9d
Specialist, Project Safety
Victorian Infrastructure Delivery Authority | Health —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Construction
- Communication skills
5d

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Implementation Specialist

Karbon -
Melbourne VIC

Quick Apply

Job Details

12 days ago

Benefits

Annual leave
Parental leave

Qualifications

Microsoft Excel
B2B
SaaS
AI
Communication skills

Full Job Description

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.

About the Role:

As an Implementation Specialist, you will lead customers through onboarding, data migration, implementation, and training for small to mid-sized firms. You'll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform.

As an Implementation Specialist, you will...

Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed.
Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation.
Facilitate structured onboarding: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs.
Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes.
Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation.
Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness.
Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate.
Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback.
Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon.
Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization.

About You

You have 2-4+ years of experience in B2B SaaS Implementations
You have experience with end-to-end technical implementations
You are comfortable managing multiple customer projects simultaneously with clear priorities and organization.
You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users.
You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance.
You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills.
You have strong attention to detail and pride yourself on accuracy and follow-through.
You enjoy working with data and systems, ensuring integrity throughout migrations and configuration.
You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve.

Bonus points if you have:

Experience in the accounting or tax industry.
Previous experience with workflow, accounting, or project management software.
Background in software onboarding or enterprise implementations.
Knowledge of change management frameworks.
Experience in a startup or high-growth SaaS environment.
Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?

Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
4 weeks annual leave plus 5 extra "Karbon Days" off a year
Flexible working environment
Work with (and learn from) an experienced, high-performing team
Be part of a fast-growing company that firmly believes in promoting high performers from within
A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
Generous parental leave

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you.

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at [email protected] for a confidential discussion.

At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

Quick Apply

Refine Your Search

implementation specialist jobs in docklands, vic

Implementation Specialist

Learning Operations & Creative Specialist

Application Specialist

Onboarding Implementation Specialist

Implementation Specialist (Configuration) - Melbourne

Fleet Maintenance & Monitoring Coordinator (Project Role)

Principal Adviser, Digital Solutions Specialist

Implementation Specialist

Implementation & Activation Manager

Applications Specialist - Mammography

Implementation Manager

Implementation Specialist

Climate Risk Specialist

Change Manager - Operational Training

Change Manager - Operational Training

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Project Officer

Climate Risk Specialist

Project Officer

Specialist, Project Safety

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