In-Demand Online operation officer Jobs in Diggers Rest Vic

Online Operation Officer
Aututech —Altona North VIC
- Customer service
- Writing skills
- Analysis skills
Medical Review Officer
Department of Transport and Planning —Melbourne Western Suburbs VIC
- $62,104 - $79,753 a year
- Full-time
3d
Senior Technical Officer - Diagnostic Virology and Immunology
Department of Energy, Environment and Climate Action —Melbourne Northern Suburbs VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Laboratory experience
- Maintenance
- Organisational skills
9d

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online operation officer jobs near diggers rest vic

As the business expand, we are looking for Online operation officers to support our team & secure the customer business smooth running.

Become a product service expert of Aututech.
Providing level 2 support to customer support team, assisting them in dealing with customer queries (eg. Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.)
Analysis and reporting on product performance, including daily and weekly product performance reviews.
Accept and share customer feedback with the team in real time to give users the most accurate suggestions.
Pay attention to customer status in real time, review and prompt abnormal customers, and escalate them for processing when needed.
Monitor product operation status, and report key technical issues for upgrades in a timely manner.
Improve customer service experience and satisfaction through high-quality, proactive customer support.

Job Requirements

Able to accept 24 hours shift jobs from Monday to Sunday.
Excellent logical and analytical skills with a keen eye for detail.
Customer service experience is highly desirable but not mandatory.
Excellent communication skills (Especially on reading and writing).
Have a great interest or knowledge in sports.
Strong logical ability, independent thinking, judgment ability and decision-making.
A team player.