In-Demand Ccnp Jobs in Derrimut Vic

Technical Service Manager
Macquarie Technology Group —Melbourne VIC
- Full-time
- Management
- Sales
- AI
Senior Unified Communications (UC) Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Network Technical Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
IP Core / MPLS / BGP Engineer Needed - Telco Program
Capgemini Sogeti —Melbourne VIC
- Hybrid work
- Computer Science
- Bachelor's degree
- AI
Solutions Architect
BluBiz Solutions —Melbourne VIC
- Full-time
- Azure
- AWS
- Communication skills
IP Core / MPLS / BGP Engineer Needed - Telco Program
Capgemini —Melbourne VIC
- Hybrid work
- Computer Science
- Bachelor's degree
- AI
L3 – Senior Network Specialist
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- AWS
- Health insurance
- Parental leave
Enterprise Technology Lead
Service Stream —Melbourne VIC
- Full-time
- Computer science
- Azure
- Computer Science
- Annual leave
11d
ENM Network Technical Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Network and Security Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- AWS
- Organisational skills
- Communication skills
Network Activation Engineer (Enterprise Telecom)
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Communication skills
- Analytics
- Health insurance
- Parental leave
Senior Network Engineer
Motorola Solutions —Melbourne VIC
- Full-time
- Azure
- Computer Science
- Engineering
Senior Solutions Consultant
BluBiz Solutions —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- AWS
- Communication skills
Sr. Cybersecurity Applications Engineer, Megapack
Tesla —Cremorne VIC
- Full-time
- Management
- Master's degree
- Bachelor's degree
IT Solution Engineer
Aurecon Group —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Communication skills
Wideband Network Technical Activation
Tata Consultancy Services —Melbourne VIC
- Communication skills

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Technical Service Manager

Macquarie Technology Group -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Qualifications

ITIL Certification
Cloud infrastructure
Management
CCNP
Sales
CCNA
AI
Communication skills

Full Job Description

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

The Opportunity

We're looking for an experienced Technical Service Manager (TSM) to become the trusted technical advisor for a portfolio of corporate customers.

This is a highly visible post-sales role that combines technical consulting, customer engagement and technical project leadership. You'll own the technical relationship with your customers, ensuring their environments remain reliable, secure and optimised while identifying opportunities to improve their technology and overall experience.

Working closely with Sales, Engineering, Service Delivery and Operations, you'll oversee technical implementations of new customers, lead strategic technical service reviews, manage escalations and advise on technical faults, work on and design organic sales requests and provide strategic guidance that helps customers maximise the value of their investment with Macquarie Telecom.

If you enjoy solving complex technical challenges, building long-term customer partnerships and influencing positive business outcomes, this is the role for you.

About You!

Passionate about delivering exceptional customer experiences and building long-term trusted relationships.
A confident communicator who can engage with technical teams through to executive stakeholders.
Naturally proactive, identifying opportunities before they become problems.
Comfortable managing multiple customers, projects and priorities simultaneously.
Calm under pressure and experienced managing critical incidents and escalations.
Collaborative and able to build strong relationships across technical and commercial teams.
Curious about technology and committed to continuous learning and professional development.
Commercially aware with the ability to identify service improvement and growth opportunities.
Highly organised with excellent planning, prioritisation and follow-through.

Required Skills!

Experience delivering technical service management or service delivery within telecommunications, managed services or enterprise IT.
Strong understanding of enterprise networking, voice, data, cloud and managed infrastructure environments.
Experience leading technical implementations, customer handovers and service transitions.
Proven ability to manage customer escalations through to successful resolution.
Experience conducting technical reviews, service audits and recommending continuous improvements.
Strong knowledge of service delivery frameworks and Service Level Agreements (SLAs).
Ability to interpret technical issues and communicate solutions clearly to both technical and non-technical stakeholders.
Excellent written and verbal communication skills, including customer presentations and reporting.
Strong stakeholder management with the ability to influence outcomes across multiple teams.
ITIL certification, CCNA/CCNP or equivalent technical qualifications will be highly regarded.

Apply Now if this role aligns to you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

ccnp jobs in derrimut vic

Technical Service Manager

Senior Unified Communications (UC) Engineer

Network Technical Specialist

IP Core / MPLS / BGP Engineer Needed - Telco Program

Solutions Architect

IP Core / MPLS / BGP Engineer Needed - Telco Program

L3 – Senior Network Specialist

Enterprise Technology Lead

ENM Network Technical Specialist

Network and Security Engineer

Network Activation Engineer (Enterprise Telecom)

Senior Network Engineer

Senior Solutions Consultant

Sr. Cybersecurity Applications Engineer, Megapack

IT Solution Engineer

Wideband Network Technical Activation

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