In-Demand Senior operations analyst Jobs in Deakin, Act

Service Request Senior Analyst
Accenture —Canberra ACT
- Full-time
- Management
- Parental leave
13d
Technology and Operations Centre Referrals
Accenture —Canberra ACT
- Full-time
- On-the-job training
- Parental leave
Associate Software Analyst - Enterprise Services (APS 5)
Royal Australian Mint —Deakin ACT
- $89,664 - $96,829 a year
- Full-time
- POS
- APIs
7d
Threat Intelligence and Threat Hunting Lead - Security Operations Centre
EY —Canberra ACT
- Recruiting
- Leadership
- Communication skills
- Parental leave
Junior Security Operations Analyst
Leidos —Harman ACT
- 12 hour shift
- In-person
- Annual leave
2d
Associate Consultant
Smart Communications —Canberra ACT
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- On-the-job training
- Gym membership
Project Delivery Lead – Application Migration to Cloud
Unisys —Canberra ACT
- Azure
- Management
- PMP
Solution Architect
BAE Systems —Canberra ACT
- Azure
- AWS
- Presentation skills
Workday Integration Manager (AU Citizen for Security Clearance)
Accenture —Canberra ACT
- Full-time
- APIs
- Leadership
- Communication skills
- On-the-job training
Senior Threat Researcher
Palo Alto Networks —Canberra ACT
- Full-time
- Computer Science
- Research
- Master's degree
PAM Senior Developer (Delinea)
Accenture —Canberra ACT
- Full-time
- Management
- APIs
- On-the-job training
- Parental leave
DevOps Engineer / Senior Analyst (AU Citizen with Security Clearance)
Accenture —Canberra ACT
- Full-time
- Azure
- DevOps
- Master's degree

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senior operations analyst jobs near deakin, act

Service Request Senior Analyst

Accenture -
Canberra ACT

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Job Details

Full-time
13 days ago

Benefits

Parental leave

Qualifications

ITIL Certification
Management
ITIL
ServiceNow

Full Job Description

Are you passionate about driving service excellence and continuous improvement? We are seeking a skilled and motivated Service Request Analyst to champion our Service Request & Catalogue practices. In this pivotal role, you will ensure alignment with ITIL standards, conduct regular audits for accuracy and compliance, and lead initiatives to streamline and enhance our service catalogue.

Role Responsibilities:

Management of Service Request & Catalogue practices, ensuring best-in-class alignment with ITIL frameworks.
Conduct audits of service requests and catalogue items to maintain accuracy, relevance, and compliance.
Drive Continuous Service Improvement (CSI) initiatives for service requests and catalogue offerings.
Simplify and optimize the service catalogue to improve usability and reduce complexity.
Collaborate with service owners and technical teams to define request models, approval processes, and fulfilment workflows.
Develop and maintain dashboards and reports to monitor request volumes, performance metrics, and emerging trends.
Establish onboarding programs and provide guidance for new services and teams engaging with the catalogue.
Translate technical and process details into clear, actionable information for non-technical stakeholders.

What is Required:

Proven experience in Service Request and Catalogue Management.
Strong understanding of ITIL processes, with practical application in real-world environments.
ITIL 4 Foundations certification or equivalent practical IT Service Continuity Management (ITSCM) experience preferred.
Familiarity with ITSM tools, especially ServiceNow.
Experience working in large-scale enterprise or government settings.
Ability to translate complex technical information into clear, practical language for non-technical audiences.

Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centred around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

#LI_GM

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Refine Your Search

senior operations analyst jobs in deakin, act

Service Request Senior Analyst

Technology and Operations Centre Referrals

Associate Software Analyst - Enterprise Services (APS 5)

Threat Intelligence and Threat Hunting Lead - Security Operations Centre

Junior Security Operations Analyst

Associate Consultant

Project Delivery Lead – Application Migration to Cloud

Solution Architect

Workday Integration Manager (AU Citizen for Security Clearance)

Senior Threat Researcher

PAM Senior Developer (Delinea)

DevOps Engineer / Senior Analyst (AU Citizen with Security Clearance)

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