About the role
The Administration Assistant/ Receptionist provides a professional, courteous and customer focused reception and administrative support service to residents, families, staff and members of the public.
Key responsibilities of this role include but are not limited to;
Greeting all visitors to the site in a courteous and professional manner
Answering telephone calls promptly and courteously and directing them to appropriate persons, including dialling of external numbers as requested
Providing efficient word processing and clerical services for the site as directed by the relevant manager
Accurately maintaining relevant records related to visitors or contractors to site
Providing additional administrative support to staff where required
Accurately receipting all incoming monies as well as assisting with resident trust accounts and petty cash
Identifying opportunities for continuous improvement and innovation in collaboration with the Administration Coordinator
For further details regarding the scope of the role, please refer to the position description.
About you
We are looking for people who will be the difference in the lives of our residents and clients.
The successful candidate will have the following skills and experience;
Previous experience in a reception/administrative role as well as knowledge of office procedures including the handling and accurate receipting of money
Commitment to continuous improvement, creativity, innovation and meeting the needs of residents
Sound communication and interpersonal skills as well as the ability to express ideas clearly and concisely
Ability to build strong internal relationships and contribute to the team to foster positive working relationships
Strong organisational and time management skills including the ability to work with minimal supervision
A basic knowledge of the requirements of the Aged Care Standards as are applicable to the role
Proficient computer and keyboard skills and the ability to use Google Suite (e.g. Docs, Sheets, Gmail etc.) and various in-house databases
Applicants with a Certificate in Administrative Services or similar will be highly regarded
About us
Southern Cross Care is one of Australia’s leading charitable aged care, health and retirement living service providers. We value the diversity in our team, live and breathe our values of Service, Courage and Compassion and offer salary packaging benefits to maximise your take-home pay.
When you work for us, we value you as an individual, care for your wellbeing and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.
Apply online: careers.southerncrosscare.com.au/jobs/search
Enquiries: [email protected]
Applications close: Friday, 29 May 2026 at 3pm
