In-Demand It helpdesk Jobs in Darlington Sa

L1 Helpdesk Technician (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
10d
IT Service Desk Analyst
Stratco —Gepps Cross SA
- Management
- Communication skills
- Time management
- Employee assistance program
13d
Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
Service Desk Analyst
Mills Oakley —Greater Adelaide SA
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
Floor Coordinator - Help Desk & Rostering
SA Health —Greater Adelaide SA
- $74,095 - $78,694 a year
- Part-time
- Organisational skills
- Computer skills
- Leadership
6d
Senior Helpdesk Engineer (SA)
Comwire IT —Hindmarsh SA
- Full-time
- Azure
- Management
- SharePoint
Quick Apply
12d

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IT Support Officer
Northline —Greater Adelaide SA
Communicate regularly with internal customers, providing clear updates on ticket progress and explaining technical issues in simple, non-technical terms.
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Beaumont Tiles —West Richmond SA
Experience in an IT support, service desk or technology administration role. Supporting Microsoft 365 environments, user accounts and business applications.
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L1 Helpdesk Technician (SA)

Comwire IT
Hindmarsh SA

Quick Apply

Job Details

Permanent | Full-time
10 days ago

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

it helpdesk jobs in darlington sa

L1 Helpdesk Technician (SA)

IT Service Desk Analyst

Global Support I - AUS

Service Desk Analyst

Floor Coordinator - Help Desk & Rostering

Senior Helpdesk Engineer (SA)

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