In-Demand Customer success manager Jobs in Darlington Nsw

Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Regional Head of Customer Success, APAC
Cubic Corporation —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
Senior Customer Success Program Manager
Uber —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Customer Success Manager (Public Sector) - Tech / SaaS
Nearmap —Barangaroo NSW
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- AI
- Free food
Quick Apply
APAC B2B Existing Customer Marketing Manager
Uber —Sydney NSW
- Full-time
- CRM software
- SQL
- Analysis skills
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Customer Success Manager
Salesforce —Sydney NSW
- Full-time
- Salesforce
- Agile
- AI
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
Enterprise Customer Success Manager
Sitemate —Sydney NSW
- $180,000 a year
- Full-time
- Hybrid work
- CRM software
- Google Suite
- Microsoft Excel
- Annual leave
- Work from home
10d
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Remote
- Hospital experience
- Work from home
- Parental leave
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
9d
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
Customer Success Manager
Property Me —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free food
Quick Apply
Customer Success Manager
Ideagen —Surry Hills NSW
- CRM software
- Salesforce
- Communication skills
7d
Customer Success Manager (SMB)
Heidi —Sydney NSW
- Full-time
- Remote
- Work from home
- Parental leave
10d
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Customer Success Manager – GTM
Experian Information Solutions —Sydney NSW
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Senior Customer Success Manager
News Corp —Sydney NSW
- Hybrid work
- Analysis skills
- Café
- Communication skills
- Parental leave
9d

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Customer Success Manager - Risk Management - SaaS (Hybrid)

Riskonnect -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Management
Enterprise software
Salesforce
Microsoft Office
Education
Bachelor's degree
SaaS

Full Job Description

WHO WE ARE? Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work.

WHY JOIN US? We explore ways to deliver new value, foster creativity, and reach beyond boundaries. We use drive and commitment to energize, engage, and inspire others. We do what is important and strive for continuous improvement, work with passion, and purpose. We act with mutual respect, communicate fearlessly and collaborate to leverage our collective talents. At Riskonnect, we share this set of expectations and values. They guide us every day in every way. These values are more than words – they unite our organization and bring meaning and purpose to what we do.

#pioneer #spark #focus #community

The Opportunity

Riskonnect is seeking a Customer Success Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health.

RESPONSIBILITIES:

Ensures good customer health of client book
Execute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns, etc)
Manage client renewals
Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate
Work across the firm to drive resolution of identified issues and escalate issues where appropriate
Ensure customer's desired outcomes are well understood, documented, and monitored
Collaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate.
Articulate client needs objectives and work across the firm to develop and propose solutions
Recommend and coordinate cross-functional improvements to the Customer Lifecycle
Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc)
Enterprise contract renewal negotiations
Track results from action plans and follow escalation procedures when appropriate
Identify Upsell and Cross Sell Opportunities
Map customer stakeholders & users to Customer Personas
Partner with Account Executives during Quarterly Business Reviews to create client growth strategy
Feature Request Management
Maintain knowledge of Riskonnect products/services and industry trends
Travel to client sites as needed
Salesforce and Gainsight experience a plus

MINIMUM QUALIFICATIONS:

5+ years of Experience in Customer Facing role in the Enterprise Software Industry
Familiar with MS Office and Gainsight
Ability to track and organize action items across enterprise software clients.
Ability to prioritize workload and execute in a fast-paced environment
Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web training)
Ability to develop senior-level relationships.
Ability to drive insights and adoption recommendations to customers by analyzing customer
Strong empathy for customers and ability to see value through their eyes required
Analytical and Process Oriented Mindset
Ability to communicate clearly and articulate complex concepts and ideas to customers and executives
Make timely decisions and have sound judgment
You must either be an Australian citizen, a permanent resident, or hold a valid visa with explicit work rights

SKILLS & ABILITIES

Education: Bachelor’s Degree Preferred
5+ years of Knowledge of the Insurance Industry/SaaS experience
3+ years of enterprise software customer success experience, preferably in a related industry such as Risk, Governance, Risk and Compliance, Integrated Risk Management, or Cyber Security.

WHY JOIN RISKONNECT?

At Riskonnect, innovation starts with our people. We’re a fast-growing, global team of 1,500+ dedicated professionals who bring bold thinking, a collaborative mindset, and a shared commitment to helping organizations manage risk with confidence.

You’ll work alongside some of the most talented individuals in the industry, united by a purpose to help customers solve their most complex risk challenges through cutting-edge technology and world-class service.

Our culture of excellence has earned us consistent recognition, including:

Best and Brightest Companies to Work For (Nationwide) – 7 years
Best and Brightest Elite Award Winner – 1 year
Business Insurance Best Places to Work – 2 years
Great Place to Work® Certified – United Kingdom – 2 years
Great Place to Work® Certified – India – 1 year

We’re proud of these honors, but even more proud of the people who made them possible. Ready to be part of something meaningful? Join us.

Riskonnect is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Quick Apply

Refine Your Search

customer success manager jobs in darlington nsw

Customer Success Manager - Risk Management - SaaS (Hybrid)

Regional Head of Customer Success, APAC

Senior Customer Success Program Manager

Customer Success Manager (Public Sector) - Tech / SaaS

APAC B2B Existing Customer Marketing Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager – GTM

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager (Enterprise)

SVP Client Delivery & Regional Lead APAC

Customer Success Manager

Senior Manager of Customer Success (APAC)

Customer Success Manager

Customer Success Manager

Customer Success Manager (SMB)

Sr. Manager, Customer Success & CX, APAC

Customer Success Manager – GTM

Senior Customer Success Manager

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