Job Description
Posting Start Date: 14/07/2026
Req ID: 5930
Job Title: Switchboard Operator
Employment Status: Permanent Part Time
Job Location: Frankston
Job Description:
Permanent Part Time, 56 hours per fortnight
Located in: Peninsula University Hospital, Frankston
Classification: Grade 1 Level 1 - Level 5 (HS1 - HS17*) plus super
Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland.
We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between.
More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive.
Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.
The Team & Role
As the friendly first point of contact for patients and visitors to Peninsula Care Group and Peninsula University Hospital, this multi-faceted role is responsible for dealing with phone and reception desk enquiries. The role assists visitors, patients and staff in a courteous and friendly manner, manages switchboard operations and associated software, responds calmly to internal and external emergency calls and codes, and provides assistance with patient enquiries both over the phone and in person. Working as part of a collaborative team, the role requires clear and effective communication, consumer service, organisation skills, critical thinking and problem solving, while contributing to quality, safety, patient-centred care and continuous improvement.
Please click here to see the position description.
Skills & Experience Required
Basic Computer Skills
A strong understanding and experience with customer service
Previous Switchboard / Reception experience
Aware of, interprets and applies policies
Understands the purpose of, and is able to use, common software applications
Must be able to work nights, weekends and public holidays
Previous experience in a health setting (desirable)
Benefits
Step into state-of-the-art facilities
Take advantage of low-cost onsite parking
Boost your take-home pay with generous salary packaging & novated leasing
Unlock exclusive discounts at top retailers and dining spots
Stay fit with access to premium gyms via Fitness Passport
Feel supported with our holistic Employee Assistance Program
Grow your skills through top-tier education and training partners
Join a vibrant, collaborative team led by passionate leaders
Next Steps
For role specific information please contact Shirlene White (
[email protected])
If you experience any issues signing in or registering, please feel welcome to contact the Talent Acquisition Team at
[email protected] or 03 9784 2700 (option 1).
The role ceases advertising on 28 July 2026: Please note that applications will be considered upon receipt and that this job posting may close early if a sufficient number of applications are received, so we encourage you to apply as soon as possible.
Thank you for your interest in this role. Bayside Health (Peninsula Health Care Group) is regularly advertising positions across the health service so please take the time to review other relevant opportunities by going to https://www.peninsulahealth.org.au/careers/
Additional Information
Bayside Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with all abilities.
To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit: https://www.peninsulahealth.org.au/careers/working-preparing-employment/
- Please refer to Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025 – 2027 salary circular for salary range. Sub-grading will be based on years of experience. For further information on salary range classifications and grading please refer to the following page: https://www.peninsulahealth.org.au/careers/working-with-us/salary-rates/
It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.
Join Bayside Health and help us to deliver healthy lives for everyone, through sustainable, innovative, compassionate care.
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