Band 4 - $75,804 - $80,333 per annum (plus super)
Temporary Full Time (Parental leave replacement until July 2027)
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the Role
We’re looking for a proactive and customer-focused Venue Booking Officer to join our Cultural and Community Hubs team. In this role, you’ll provide high-quality facility booking support, manage cultural and community venue bookings, and deliver exceptional customer service to a diverse range of clients.
The role involves:
- managing cultural and community facilities bookings,
- maintaining databases, handling financial operations services, and ensuring excellent customer service.
The Venue Bookings Officer supports community groups and other hirers in planning their events while working closely with the Venue Experience and Technical teams to ensure all aspects of event setup and facility maintenance are handled efficiently.
Key Responsibilities
- Manage venue bookings and provide administrative support, including invoicing, refunds, and database maintenance.
- Liaise with hirers on booking details, setup requirements, catering, and compliance.
- Deliver outstanding customer service and foster positive relationships with community groups and stakeholders.
- Assist with financial processes, including payment reconciliation and purchasing.
- Occasionally provide support outside normal hours, including weekends.
- Ensuring compliance with venue policies and procedures
About You
The successful applicant will have a passion for working with the community and will need to address the Key Selection Criteria including.
- Relevant post-secondary qualifications (e.g. Certificate IV) in Venue Management, Community Development, Customer Service, or equivalent knowledge and skills gained through relevant experience.
- Significant experience in a small team environment, contributing to group and individual goals, using MS software and facility booking systems for administrative tasks such as financial data entry and reporting.
- Experience in a community setting delivering customer service and event support, including setup of AV, computer, or sound system equipment to meet technical requirements for civic and community facility clients.
- Flexibility to work across a variety of days and hours, including the availability for overtime or time in lieu (TIL)
- Strong interpersonal, written, and oral communication skills, with the ability to engage with diverse groups and resolve minor issues effectively.
Mandatory Requirements
- Working with Children Check and Police Check (ongoing).
- Level 2 First Aid and CPR (preferred).
- Reliable transport and ability to pass a physical functional capacity assessment.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.
To apply
If you’re passionate about community engagement and have the skills to deliver exceptional venue booking services, we’d love to hear from you!
To apply for this position please complete the online application form including:
- A brief cover letter
- Your resume
- Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Position Description: Venue Booking Officer - 267.9 KB
Applications close: 5pm, Friday, 5 June 2026
Further information: Niki Giannakis, 8571 1636
