Our Operations Centre is on the hunt for a Customer Service Agent to join the team supporting key contracts in Cremorne, Victoria that provide essential community services.
WHAT'S IN IT FOR YOU?
A busy and fast-paced role where no two days are the same!
You will get to work with a close-knit, fun team
You'll have the opportunity to cross-train on other contracts, leading to growth opportunities
ABOUT THE ROLE
In this role, you will be providing an exceptional customer experience while managing interactions via voice and non-voice experience channels to deliver consistently outstanding results.
You will be coordinating the best solution through direct channels or back-office functions and ensuring high-quality standards are always maintained.
We offer full training, and a wide variety of work, and career development opportunities across our business.
Our team environment is supportive, positive, and professional. This is a full-time position, requiring 40 hours per week.
**12 Hour Rotating Shifts: 2 Days on, 2 nights on, 5 Days off - 7am to 7pm**
ABOUT YOU
The ideal candidate will have a professional warm and friendly telephone manner with the ability to speak with clarity and confidence. They will need to have strong problem-solving and decision-making skills as well as be able to interpret and present written information and demonstrate fluency in written and verbal English.
Excellent customer service skills with the client, team members, and external customers are key to their success in this role.
QUALIFICATIONS AND EXPERIENCE
- Experience in a Customer Service environment (preferred in a contact center but not essential)
- Proficient in an MS Windows environment including Outlook, Excel, Word, and PowerPoint
- Knowledge of client and in-house systems is desirable
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
Click the Apply Now button to start the journey to find your further with Ventia.
Position Reference Number: 167754
