The role
To manage the Parts function and to achieve targets that align with the strategic objectives of Claims and Assessing.
To motivate and develop team-members to achieve individual and team goals, and to contribute to change and improvement initiatives.
To effectively monitor and manage performance to ensure optimal cost, quality and customer outcomes.
Work with and collaborate with the broader Assessing Team - to ensure the best connected business insight, cost and customer outcomes.
Position Accountabilities
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Improve on key parts outcomes for the business - Number of sourced parts per vehicle, and net savings achieved as a result of part sourcing.
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Visit business partners and actively vet and add suppliers in support of parts cost optimisation.
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Develop appropriate KPA’s and KPI’s for the part function, particularly regarding adequate financial performance indicators.
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Manage Parts team-members, in a way that aligns with ensuring our people are engaged, capable, skilled and practicing Company Values.
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Establish and maintain regular two-way communication forums eg. team meetings, WIP etc.
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Cross-training of team-members to sustain a flexible workforce.
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Create and manage tools for monitoring and tracking productivity, workload allocation, and quality outcomes.
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Conduct and/or coordinate process and systems training, and refreshers as required.
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Drive a strong customer focus – both internal and external customers.
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Encourage and proactively support change and process improvement initiatives.
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Handle internal escalations, queries, and troubleshooting.
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Contribute to project activities as required.
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Undertake recruitment activities as required.
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Business reporting for function.
Qualifications & Experience
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Demonstrated ability to successfully lead, coach and develop others to achieve team results.
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Insurance industry experience preferred – specifically in assessing and or parts would be a distinct advantage.
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Demonstrated ability to problem solve in a complex working environment.
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Experience challenging the status quo and recommending solutions that produce results.
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Strong relationship building skills that enable effective stakeholder engagement – internal and external.
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Sound analytical and reporting capabilities.
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Competent in MS Word and Excel.
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Strong oral and written communication skills.
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Proven ability to influence and successfully implement change.
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Ability to manage conflict and negotiate as required.
Attributes
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Demonstrated capacity for self-management and collaborative decision-making
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Detail-oriented with ability to also see the big picture
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Calm and resilient under pressure and ability to prioritize workload
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Positive approach and energizes others
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Exceptional listening skills
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Takes shared responsibility for own personal development
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Takes ownership of outcomes
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Sense of urgency
The benefits of working at A&G
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Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
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Grow with us - we’ve got learning and professional development opportunities to suit everyone.
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Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
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Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
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Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.
About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
