In-Demand Desk and training team lead Jobs in Croydon Vic

Help Desk and Training Team Lead
ITW —Dandenong VIC
- Full-time
- Construction experience
- Manufacturing
- Communication skills
Clinic Co-ordinator /Senior Medical Receptionist
PhysioTime Physiotherapy and Clinical Pilates —Ringwood VIC
- $33 - $45 an hour
- Part-time
- Management
- Team management
- In-person
- Employee discount
Quick Apply
13d
Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
- Full-time
- Hybrid work
- POS
- Parental leave
- Employee assistance program
Quick Apply
Learning, Leadership & Capability Manager
Contour Education —Glen Waverley VIC
- $140,000 - $160,000 a year
- Senior Secondary Certificate of Education
- Education
- Bachelor's degree
- Employee assistance program
IEA Employment Consultant - Springvale
APM Employment Services —Springvale VIC
- Full-time
- Sales
- Business development
- Recruiting
- Parental leave
- Employee assistance program
Quick Apply
Space Leader
WOTSO —Mulgrave VIC
- Full-time
- Office
- Office experience
Quick Apply
Deputy Practice Manager - HC - Practice Support
Advara HeartCare —Balwyn VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
yd. - Assistant Store Manager Uni Hill
Retail Apparel Group —Bundoora VIC
- Full-time
Senior Receptionist/2IC
SIA Medical Cente —Burwood VIC
- $30 - $32 an hour
- Full-time
- Management
- Customer service
- Administrative experience
Quick Apply

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Clinic Co-ordinator /Senior Medical Receptionist
PhysioTime Physiotherapy and Clinical Pilates —Ringwood VIC
Minimum 2–3 years experience in a medical reception or clinic coordination role. Maintain high standards of customer service and patient care.
$33 - $45 an hour
Quick Apply
13d

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Help Desk and Training Team Lead

ITW -
Dandenong VIC

Apply Now

Job Details

Full-time

Qualifications

Construction experience
Manufacturing
Communication skills

Full Job Description

Job Description:

Helpdesk & Training Team Lead – Join a Global Leader in Innovation

Are you looking to make a real impact?

At ITW, we're not just a company; we're a community of innovators. We're seeking a passionate leader who thrives on delivering outstanding customer experiences, developing people, and driving continuous improvement.

About ITW

A Fortune 300 Company: With a legacy spanning over a century, ITW is a global industrial leader operating in diverse markets.

Innovative Brands: Our portfolio includes renowned brands like Pryda, Paslode and Ramset, trusted by industry professionals worldwide.

Entrepreneurial Culture: We empower our employees to think creatively, take ownership and drive positive change.

About the Role

We have an exciting opportunity for a Helpdesk & Training Team Lead to join our Offsite business within ITW Construction Products Asia Pacific. Reporting to the Software Support and Training Manager, this hybrid role is based in Dandenong, Melbourne.

This role is responsible for leading our Software Support (Helpdesk) team while overseeing the delivery of high-quality software training programs. You will play a critical role in enhancing the customer experience, improving support performance, developing team capability and ensuring consistent training delivery across our customer base.

What You'll Do

Make a difference: Lead a team delivering exceptional software support and training experiences, ensuring customers receive timely, effective solutions.

Innovate and solve problems: Drive first-contact resolution, support issue triage and escalation processes, and identify opportunities to improve service delivery.

Collaborate: Partner closely with internal stakeholders, software teams and the Instructional Design function to support product releases, training initiatives and customer success.

Continuous Improvement: Develop team capability, improve processes, contribute to ITW Toolbox initiatives and support the creation of training and helpdesk resources.

What You'll Bring

Experience leading or mentoring a customer support, helpdesk or technical support team.
Strong communication, presentation and relationship-building skills.
A customer-focused mindset with the ability to solve problems, influence outcomes and manage competing priorities.

Highly Regarded

Experience within the truss & frame, construction or manufacturing industry.
Experience developing or delivering software training programs.
Exposure to software support environments and customer training delivery.

Why Join ITW?

Unlock Your Potential: We invest in your development and provide opportunities for growth.

Collaborative Culture: Work with supportive colleagues who value innovation and continuous improvement.

Flexible Work Options: We recognise the importance of work-life balance and offer flexible arrangements where possible.

Global Strength, Local Impact: Join a market-leading organisation that empowers employees to make meaningful contributions.

Ready to Make a Difference?

If you're a people-focused leader with a passion for customer service, software solutions and team development, we'd love to hear from you.

ITW Construction Products - Asia Pacific is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or national origin.

Applicants must be based in Australia and hold unrestricted working rights.

ITW Construction Products - Asia Pacific is proud to be endorsed as an employer for all women by WORK180.

Apply Now

Refine Your Search

desk and training team lead jobs in croydon vic

Help Desk and Training Team Lead

Clinic Co-ordinator /Senior Medical Receptionist

Service Desk Analyst - GPC Asia Pacific - Full Time

Learning, Leadership & Capability Manager

IEA Employment Consultant - Springvale

Space Leader

Deputy Practice Manager - HC - Practice Support

yd. - Assistant Store Manager Uni Hill

Senior Receptionist/2IC

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