Job Requisition ID: 8685
Legal Entity: Monash Health
Location:
Clayton, VIC, AU, 3168
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Employment Type: Full Time and / or Part Time
Posting Date: 14 Aug 2026
About Jessie McPherson Private Hospital
Jessie McPherson Private Hospital has cared for Victorians for more than 95 years. As a standalone, not-for-profit private hospital owned by Monash Health, we provide specialist private hospital services for Melbourne's south-east and the wider Victorian community.
Located at Monash Medical Centre in Clayton, Jessie McPherson Private Hospital operates as a distinct private hospital within the Monash Health network, with the benefit of close connection to the capability, infrastructure and multidisciplinary expertise of a major tertiary health service.
We also operate Monash Heart Private at the Victorian Heart Hospital, providing private cardiac care within Australia's first dedicated cardiac hospital.
Our people work in a connected, supportive hospital environment where collaboration, continuous learning and high-quality patient care go hand in hand. Whether you're joining us for the first time or continuing your career within the Monash Health network, you'll be part of a team committed to making a meaningful difference for patients, families and one another.
Working in healthcare has never been more important or meaningful
Join our administration team
Full-time, Part-time and casual shifts available
Monday – Sunday, 24 hours, rotating roster
Make your mark and deliver exceptional administrative services in a high-level patient-centred care environment
Make A Difference To The Lives Of Others While We Make A Difference To Yours.
Our close affiliation with Monash Health allows staff the rare and desirable opportunity to work in a private hospital setting with access to tertiary facilities and support when needed.
About the Role
The Patient Relationship Officer role operates within a range of competencies and skills that are required to ensure the effective and smooth management of admissions, discharges and transfers across the hospital. This is a permanent full-time or part-time position, working across multiple locations. You’ll be welcomed into a positive and supportive environment, passionate about delivering care to a diverse and growing local community. You’ll also enjoy working in brand new facilities in a dedicated heart hospital.
The Victorian Heart Hospital will be Australia’s first dedicated heart hospital.
Key duties and responsibilities:
Provide friendly, courteous & professional greetings and support to all visitors
Reception meet and greet
Admitting and discharging patients
Great customer service is essential for this role.
Working on a rotational roster
About You
You are a proactive individual who enjoys fast paced environment and is able to work effectively in an independent role. Prioritising comes naturally to you and being in a hospital environment you exhibit integrity, compassion, accountability, respect and excellence.
What we are looking for?
Proficient computer skills
Positive attitude
Excellent customer service and communication skills
Proactive, organised and able to work autonomously
Excellent time management skills
Effective communication, interpersonal skills and the ability to incorporate phone etiquette.
Present with empathy and sincerely
Quick to learn new skills
Experience of iPM and webPAS systems will be beneficial
Benefits of working at Jessie McPherson Private Hospital:
Salary packaging options that increase your take-home pay
5 weeks annual leave for all full time employees (Pro rata for part-time)
On-site subsidised car parking
A comprehensive Health and Wellbeing program
Free flu vaccinations
Private health insurance at discounted rates
On-site fitness centre
For a confidential discussion and to explore this opportunity further, please reach out to Kathryn Findsen Lees on 0476 233 346.
Position Description can be found here
Our Culture and Values
At Jessie McPherson Private Hospital, our people are at the heart of the care we provide. We are proud to offer a supportive private hospital environment, with the connection and development opportunities of the broader Monash Health network.
Our culture is shaped by teamwork, respect, continuous improvement and a shared commitment to safe, high-quality patient care. We value people who bring professionalism, compassion and initiative to their work, and who contribute to a positive experience for patients, colleagues and candidates.
Across Jessie McPherson Private Hospital and Monash Health, we are Full Hearted, Open Minded and All In. These values guide how we care for patients, support each other and work together to improve the way we deliver services.
We recognise the value of equal employment opportunity. We are committed to patient safety, fairness, equity and diversity in the workplace, and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
For Monash Health employees wanting to apply, please apply using your personal email address to allow a New Employment Contract to be created under JMPH EBA.
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close 11th September 2026.
