In-Demand Senior cybersecurity Jobs in Crawley, Wa

Service Delivery Manager - Newtrend IT
Lyra Technology Group —Kewdale WA
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
Quick Apply
Senior Cybersecurity Incident Responder
Datacom —Perth WA
- Full-time
- Hybrid work
- Scripting
Quick Apply
Solutions Delivery Manager - Major Projects
Schneider Electric —Perth WA
- Full-time
- Construction experience
- Leadership
- Parental leave
- Opportunities for advancement
5d
Head of Security Operations
Vocus —Perth WA
- Full-time
- Hybrid work
- Azure
- AWS
- Parental leave
- Fuel discount
Quick Apply
12d
Data & AI Governance Specialist | Senior Associate
PWC Australia —Perth WA
- AI
- Communication skills
- Parental leave
14d
BCG Platinion - AI Tech Architect | Senior AI Tech Architect
Boston Consulting Group —Perth WA
- Full-time
- Management
- Computer Science
- Analysis skills
Data & AI Governance Specialist | Senior Manager
PWC Australia —Perth WA
- AI
- Communication skills
- Parental leave
14d
IT Auditor | Senior Manager| Risk and Controls Assurance
PWC Australia —Perth WA
- Business development
- AI
- Leadership
- Parental leave
Senior Advanced Cyber Security Architect / Engineer (OT)
Honeywell —Perth WA
- Full-time
8d
Penetration Tester
PWC Australia —Perth WA
- $89,000 a year
- Customer service
- Writing skills
- Communication skills
- Annual leave
1d
Senior BMS Project Manager
Schneider Electric —Perth WA
- Full-time
- PMP
- Microsoft Office
- Analysis skills
- Parental leave
- Employee discount
1d
OT Platform SME
Tata Consultancy Services —Perth WA
- Analytics
Enterprise Architect
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
Cyber Security Engineer
ALSTOM —Perth WA
- In-person
- Parental leave
- Gym membership

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Service Delivery Manager - Newtrend IT

Lyra Technology Group
Kewdale WA

Quick Apply

Job Details

Permanent | Full-time

Qualifications

ConnectWise
ITIL Certification
System administration
Azure
Management
Customer service
Disaster recovery
IT support
ISO 27001
Cybersecurity
Leadership
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Reporting to the CEO, you will lead and develop the Service Desk, Onsite, Workshop, Escalations, and Monitoring & Automation teams, driving service excellence, operational performance and continuous improvement. This is a leadership-focused position, not a hands-on technical role, but your technical background will enable you to provide informed direction, coach your teams and maintain high service standards.

Responsibilities

Lead the Service Desk, Onsite, Workshop, Escalations and Monitoring & Automation functions.
Drive service performance by managing KPIs, SLAs, ticket quality and operational reporting.
Coach, mentor and develop Team Leaders and service staff through regular performance reviews and training plans.
Oversee ticket lifecycle management, resource allocation and service queue performance.
Act as the senior escalation point for client service issues, ensuring excellent customer outcomes.
Improve service processes, governance and operational consistency across the business.
Monitor workforce capacity, scheduling and service delivery performance.
Collaborate with Projects, Account Management, Sales and Technical teams to deliver seamless customer experiences.
Use operational data and reporting to identify trends, improve performance and implement continuous improvements.
Foster a culture of accountability, ownership and exceptional customer service.

Skills required

A minimum of 5’ years previous experience leading a Service Desk or Service Delivery function, ideally within a Managed Service Provider (MSP).
Strong technical background in IT support, infrastructure or systems administration.
Proven leadership experience managing managers and technical teams.
Experience managing SLAs, KPIs, service quality and operational performance.
Strong understanding of ticket lifecycle management, escalations and resource planning.
Excellent communication, coaching and stakeholder management skills.
Ability to analyse service metrics and implement measurable improvements.
Commercial awareness with an understanding of how service performance impacts business outcomes.

Desirable

Experience with ConnectWise Manage or similar PSA platforms.
ITIL certification or practical ITIL experience.
Microsoft, Azure, networking or cybersecurity certifications.
Experience managing multiple IT service functions within an MSP.
Knowledge of Microsoft 365, Azure, Windows Server, networking, cybersecurity, backup and disaster recovery solutions.
Experience working within ISO 27001-aligned environments.

Benefits

Genuine autonomy to build standards, processes and high-performing teams.
Ongoing professional development and leadership growth opportunities.
Be part of a values-driven organisation that believes in accountability, respect, teamwork and doing the right thing.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

senior cybersecurity jobs in crawley, wa

Service Delivery Manager - Newtrend IT

Senior Cybersecurity Incident Responder

Solutions Delivery Manager - Major Projects

Head of Security Operations

Data & AI Governance Specialist | Senior Associate

BCG Platinion - AI Tech Architect | Senior AI Tech Architect

Data & AI Governance Specialist | Senior Manager

IT Auditor | Senior Manager| Risk and Controls Assurance

Senior Advanced Cyber Security Architect / Engineer (OT)

Penetration Tester

Senior BMS Project Manager

OT Platform SME

Enterprise Architect

Cyber Security Engineer

I want to receive the latest job alert for senior cybersecurity in crawley, wa

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