Posted: 30/06/2026
Closing Date: 28/07/2026
Salary: $92,000.00 - $97,000.00
Job Type: Contract - Full Time
Location: Narre Warren
Job Category: Community Services and Development
Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.
We are seeking a skilled community services professional to join our dedicated Victims Assistance Program to provide initial intake activities and assist individuals with their management of the impact of crime. Through the provision of consumer focussed case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and currently support over 3,000 consumers each year and this continues to grow.
What are the specifics of the role?
As the Victim Response Worker, you’ll be an integral part of the day-to-day provision of intake, rapid response and brief episodes of care. Your primary responsibility is trauma informed assessment and triage, the provision of information, and responding to immediate needs of victims of crime. You will also participate in outreach activities as operationally required to provide accessible, consumer-centred support. This may include attending appointments outside of the office and adapting service delivery to meet the needs of consumers who face barriers accessing office-based or phone support
This is a full-time role until 30/06/2028 and is hybrid location - you'll have the opportunity to work from our offices in Narre Warren, Pakenham and occasionally Footscray, from home and outreach as required which includes police stations.
The salary will range from $92,329.83 to $97,175.06. As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)
If this sounds like the role for you, refer to Key Selection Criteria below.
Why work for Windermere?
We are a community services organisation committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people.
We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.
In our May 2026 employee survey - 84.4% of our employees would recommend Windermere as a place to work and 87.7% felt we are committed to diversity, equity and inclusion, view the results here - https://link.windermere.org.au/Pulse-Survey-2026
Staff Benefits and Entitlements
This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as:
- Flexible Ways of Working – a combination of office, home and outreach
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Annual Wellbeing Leave Day - no reason needed; it's just for you!
- Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
- Cultural and Ceremonial Leave (for all employees)
- Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day.
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52) -Purchase 1-2 weeks additional leave
- Structured performance and 1-on-1 development check-ins
- Secondment and career growth opportunities
- Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more
- Reward & Recognition Program - become a Windermere All Star!
- End of Year Awards Celebration - different theme each year
- Opportunities for professional development
- Study Leave provisions
- Rostered Days Off (or)
- 9 Day Fortnight
- 6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP)
- High quality IT and access to fleet cars
Key Selection Criteria
- Tertiary qualifications in relevant and related discipline.
- Experience with the Community and Health Sector – newer graduates will be considered.
- Capacity to undertake intake and assessment skills with the ability to rapidly engage consumers.
- Capacity to provide sensitive and tailored responses to victims from diverse backgrounds and communities.
- Exceptional interpersonal and communication skills.
- High level of understanding of the complex needs of consumers impacted by violent crime.
- Ability to use a range of IT/web-based applications to manage workflow in accordance with organisational requirements and privacy principles.
- Excellent work/time management skills.
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Drivers’ Licence
- Willingness to undertake relevant pre-employment screening and checks - including Police Check, Pre-Employment Medical and Working with Children's check
- Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights
How to Apply
If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Recruitment Team via phone +613 8794 1349 or email [email protected]. Please do not email applications, instead click the "Apply" button.
Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.
Don't meet the key selection criteria but interested in future roles? Visit our website to sign up to our mailing list and stay up to date with our current vacancies.
