In-Demand Automation engineer Jobs in Coomera Qld

IT Support Engineer, Level 2 - ONGC
Lyra Technology Group —Arundel QLD
- Full-time
- Hybrid work
- Azure
- Customer service
- No degree
Quick Apply
Junior Software Engineer
Shred-X —Gold Coast QLD
- Full-time
- Microsoft Excel
- Azure
- Computer Science
3d
Systems Engineer
Telio Management GmbH —Bundall QLD
- On call
- English
- SQL
Warehouse Engineer
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
Quick Apply
Senior Software Engineer (AI-First, Full Stack) - Gold Coast, QLD
AuntBetty and BYOJet —Gold Coast QLD
- Full-time
- Azure
- SQL
- APIs
- Health insurance
- Parental leave
Electrical Engineer I
Gilmour Space Technologies Pty Ltd —Yatala QLD
- Full-time
- Electrical experience
- Bachelor's degree
- Communication skills
Quick Apply
5d
Field Service Technician - UPS
Eaton —Loganholme QLD
- Customer service
- Writing skills
- ERP systems

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IT Support Engineer, Level 2 - ONGC

Lyra Technology Group
Arundel QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

ConnectWise
ITIL Certification
Azure
Customer service
Microsoft Exchange
Technical support
IT support
SharePoint
AI
Communication skills
Intune

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Our Operating Company, ONGC, is looking for an experienced IT Support Engineer, Level 2 to join their team in Arundel, GQ.

About The Role

As a Level 2 IT Support Engineer, you'll provide advanced technical support across a diverse range of client environments while managing escalated issues from the Level 1 team. You'll take ownership of incidents from diagnosis through to resolution, contribute to infrastructure improvements, and help deliver an exceptional customer experience.

Key Responsibilities

Provide Level 2 technical support across desktop, server, network, and cloud environments.
Manage escalated incidents and service requests, ensuring timely resolution.
Troubleshoot Microsoft 365, Azure, Active Directory, Exchange, and Windows environments.
Support networking technologies including firewalls, switches, VPNs, and wireless infrastructure.
Maintain accurate documentation and ticket updates within the PSA system.
Build strong client relationships through professional communication and outstanding customer service.
Assist with infrastructure upgrades, migrations, and technology projects.
Collaborate with Level 3 Engineers on complex technical issues when required.

About You

To succeed in this role, you will ideally have MSP experience, excellent troubleshooting skills, and a proactive approach to customer support.

Essential Skills & Experience

3+years' experience in an MSP or similar IT support environment.
Relevant IT qualifications or equivalent industry experience.
Experience providing Level 2 support across Microsoft environments.
Strong knowledge of Microsoft 365, Azure, Active Directory, Exchange Online, andWindows Server.
Experience supporting networking technologies including switches, firewalls, VPNs and Wi-Fi.
Excellent communication and customer service skills.

Preferred Experience

Microsoft certifications (MS-900, AZ-900, MD-102, MS-102, AZ-104, or similar).
CompTIA, Cisco, or ITIL certifications.
Experience with ConnectWise PSA and ConnectWise RMM.
Exposure to Microsoft Intune, SharePoint, Microsoft Defender, or Azure Virtual Desktop

Benefits

Flexible working arrangements – 2 days WFH
Clear career progression pathways
Exposure to meaningful, enterprise technology projects
Supportive, collaborative team culture focused on growth and innovation
Opportunity to work with emerging AI technologies and innovative automation solutions
Be part of a values-driven organisation committed to delivering exceptional outcomes for clients across Australia

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

automation engineer jobs in coomera qld

IT Support Engineer, Level 2 - ONGC

Junior Software Engineer

Systems Engineer

Warehouse Engineer

Senior Software Engineer (AI-First, Full Stack) - Gold Coast, QLD

Electrical Engineer I

Field Service Technician - UPS

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