In-Demand Call quality analyst Jobs in Collingwood Vic

Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
8d
Data Analyst
Banyule City Council —Greensborough VIC
- $113,252.44 - $126,351.47 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Parental leave
13d
Customer Service Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Management
- Computer Science
- Customer service
- Health insurance
- Parental leave
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
eHealth Clinical Analyst (Support and Training)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- ICU experience
- EMR systems
- Health insurance
- Annual leave
Data and Systems Analyst
News Corp —Melbourne VIC
- Hybrid work
- Salesforce
- Analysis skills
- AI
- Parental leave
5h
Level 1 Security Analyst
Triskele Labs —Melbourne VIC
- Weekend availability
- Computer Science
- Master's degree
- Analysis skills
- Annual leave
Quick Apply
2d
Data and Systems Analyst
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- AI
- Parental leave
1h
Test Specialist
Fujitsu —Melbourne VIC
- Hybrid work
- CAD
- Analysis skills
- Communication skills
Data Quality & Analytics Consultant
Fujitsu —Melbourne VIC
- SQL
- Agile
- Communication skills
eHealth Clinical Analyst (Care@Home/Outpatients)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
AWS Cloud Solutions Consultant - AWS Connect - CX
Concentrix —Melbourne VIC
- Full-time
- DevOps
- SQL
- AWS
eHealth Clinical Analyst (Clinical Documentation)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
IT Project Manager
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Software development
- Agile
- Budgeting
- Health insurance
- Parental leave
Deployed Product Manager, Health Systems
Heidi —Melbourne VIC
- $170,000 - $220,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- AI
- Work from home
- Parental leave
SOC Analyst
BeyondTrust —Melbourne VIC
- On call
- Remote
- Management
- Master's degree
- Scripting
Quick Apply
13d
Incident Manager & ITSM Governance Officer
Kmart —Chadstone VIC
- Rotating roster
- AI
- Communication skills
- Employee stock purchase plan
1d
Senior Programmer Analyst - Maximo
Yarra Valley Water —Melbourne VIC
- $171,650 a year
- Full-time
- Engineering
- Administrative experience
- SQL
- Annual leave
- Parental leave

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call quality analyst jobs near collingwood vic

Service Desk Analyst_Full Time_Burnley VIC

Estia Health -
Melbourne VIC

Apply Now

Job Details

Full-time
$40.20 an hour

Benefits

Employee assistance program
Insurance services

Qualifications

ITIL Certification
IT service management
Microsoft Office
Communication skills
Help desk
Information Technology

Full Job Description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

Providing technical support for desktops, laptops, software, phones, and peripheral equipment.
Troubleshooting and correcting reported hardware and/or software problems and performing a variety of technical tasks.
Identity management for systems and applications.
Undertaking health checks and monitoring tasks.
Working as a member of a call centre, including provision of remote support.
Logging requests and incidents in the IT Service Management (ITSM) tool.
Maintaining accurate records and communications in the ITSM tool.
Responding to user support requests and inquiries within agreed timeframes and Service Level Agreements.
Identifying cyber-security incidents, alerting the necessary management teams, and participating in response actions as requested.
Troubleshooting, diagnosing, and resolving computer-related problems to ensure functional operation, including updating any system documentation and developing necessary support documentation, guides and/or user training.
Maintaining an up-to-date knowledge base of issues and resolutions in the ITSM tool.
Assisting with advanced Desktop Support request including imaging computers, upgrading hardware, installation of peripheral equipment and deploying software to Estia Health computers.
Assisting in basic operation and maintenance of shared equipment.
Preparing detailed instructions, training, and educating users in the operation of technology systems.
Performing when requested, reviews and preventative maintenance to ensure maximum availability of systems.
Adding/removing users, updating security group memberships, managing file permissions, adding/removing mailboxes and updating all necessary information, including following required naming conventions.
Maintaining knowledge of current trends, risk mitigation and security methods.
Participating in IT related meetings or discussions with other teams presenting an open and professional image to the team and relaying business requirements back to IT colleagues.
Providing after hours support on a rotational weekly basis (approximately one week in four as on-call support).
Other duties as required.

Qualifications

IT degree preferred.
ITIL certified preferred.

Skills and Experience

2 years + experience in a similar IT Service Desk Role, particularly with an enterprise multi-site IT department and Aged care.

Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software, and information security systems.
Basic Microsoft Windows troubleshooting and hardware fault diagnosis, installations, and maintenance.
Customer focused and strong record of success in the delivery of system support services with a proven ability to identify and manage stakeholder expectations.
Experience with managing work through an IT Service Management tool.
Demonstrated understanding of the operational characteristics of computer platforms, network configurations, PC management software and backup solutions.
Strong working knowledge of Microsoft desktop and server operating systems (e.g. Windows 11, Server 2016) and Office 365.
Demonstrated high level of professionalism, honesty, integrity, openness and ethical behaviour, ability to instil confidence in others and represent the organisation in a professional manner.
Ability to work collaboratively within a team and provide guidance to achieve business goals, including highly effective communication skills.
Awareness of current relevant ICT trends and best practices.
Demonstrated commitment to quality improvement in work practices.
Excellent communication skills, written and verbal.

Hours of work and Salary

Monday to Friday Full Time $40.20 per hour

Want to know more? As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now!

Benefits available:

Retail savings with the Blue Light Card
Discounted car hire
Employee Assistance Program for you and your family
Free Wellbeing App to support your mental and physical health
Novated leasing for vehicles
Workplace banking support
ACN membership discounts for nurses
Discounted health insurance with nib health

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.

Apply Now

Refine Your Search

call quality analyst jobs in collingwood vic

Service Desk Analyst_Full Time_Burnley VIC

Service Desk Analyst

Service Desk Analyst

Data Analyst

Customer Service Specialist

IT Service Desk Analyst

eHealth Clinical Analyst (Support and Training)

Data and Systems Analyst

Level 1 Security Analyst

Data and Systems Analyst

Test Specialist

Data Quality & Analytics Consultant

eHealth Clinical Analyst (Care@Home/Outpatients)

AWS Cloud Solutions Consultant - AWS Connect - CX

eHealth Clinical Analyst (Clinical Documentation)

IT Project Manager

Deployed Product Manager, Health Systems

SOC Analyst

Incident Manager & ITSM Governance Officer

Senior Programmer Analyst - Maximo

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