In-Demand It and online digital services support Jobs in Coburg, Vic

End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
2d
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Experience working with children
- Organisational skills
- Health insurance
Quick Apply
Technology and Operations Centre Referrals
Accenture —Melbourne VIC
- Full-time
- On-the-job training
- Parental leave
Digital Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- CRM software
- Customer service
- Case management
2d
ICT Manager - Victorian School of Languages
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Spanish
- SharePoint
- AI
- Annual leave
8d
Digital Support Officer
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- CRM software
- Customer service
- Case management
2d
Test Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- SQL
- Agile
11d
Warehouse Coordinator - Online
Koko Black —Heidelberg West VIC
- Full-time
- Warehouse
- Organisational skills
- Warehouse experience
4d
Graphic Designer (Three days per week)
National Health and Medical Research Council —Melbourne VIC
- $99,734 - $111,701 a year
- Part-time
- AI
- Communication skills
- Parental leave
8d
Administrative Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Administrative experience
- Communication skills
- Office experience
8d
Manager - Portfolio Management - Information Technology Services (ITS) Branch
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Hybrid work
- Recruiting
- Opportunities for advancement
9h
Casual Sales Assistant Bourke St Reopening
Zara —Melbourne VIC
- Part-time
- Communication skills
- Employee assistance program
- Employee discount
14d
Underwriting Associate, Australia
Coalition - Australia —Melbourne VIC
- Remote
- Customer service
- No experience needed
- Communication skills
- Health insurance
- Annual leave
Quick Apply
1d
Business Analyst
Accenture —Melbourne VIC
- Full-time
- Business development
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Axiomatics Tester (Authorisation Platform)
Accenture —Melbourne VIC
- Full-time
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Customer Banking Specialist - Camberwell
Commonwealth Bank —City of Boroondara VIC
- Part-time
- Hospitality
- Financial services
- Communication skills
AI Delivery Lead
Online Education Services —Melbourne VIC
- Hybrid work
- Analysis skills
- Agile
- AI
- Health insurance
- Parental leave
Quick Apply
14h
Customer Success Specialist
Orro Pty Ltd —Melbourne VIC
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Parental leave
- Employee discount
1d
Return To Work Case Manager - Workers Compensation
1602 DXC INT SVCS VIC PTY LTD —Melbourne VIC
- Full-time
- Customer service
- Analysis skills
- Organisational skills

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it and online digital services support jobs near coburg, vic

End User Technical Support Consultant

Victorian Government -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
2 days ago

Qualifications

ITIL Certification
Incident management
ITIL
Security
Diploma
Help desk

Full Job Description

Overview

Work Type: Ongoing - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 12071

About Us

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.

About the role
The End User Technical Support Consultant reports to the End User Support (EUS) Technical Support Team Leader within Enterprise Technology, plays a critical role in delivering both first and second level support, specialising in onsite support for all DTP-issued laptops, desktops, printers, and mobility solutions within the corporate standard operating environments (SOE). This position serves as a primary escalation point for complex hardware/software incidents that cannot be resolved at the initial support level, ensuring efficient diagnosis and resolution of technical issues. Additionally, the consultant manages the fulfillment of new hardware and software requests, maintaining seamless end-user operations and supporting organisational productivity.

Click here to access the .

We are seeking a proactive professional who applies critical thinking to resolve complex issues, confidently navigates digital and technological tools, and tailors communication to meet the needs of diverse stakeholders and customers. You will work collaboratively to drive continuous improvement, create a strong sense of purpose, and deliver meaningful outcomes aligned to organisational priorities and community impact.

Position Outcomes/Accountabilities

You’re someone who:

Uses professional judgment to deliver high-quality first and second level ICT support for DTP-issued devices, ensuring users can access applications and services efficiently through appropriate hardware and software.
Provides excellent customer service by resolving issues effectively using end-to-end incident and problem management, enabling staff to work smoothly with their ICT devices.
Identifies and analyse recurring technical problems, developing innovative solutions to prevent future incidents and improve IT infrastructure services.- Offer clear advice to stakeholders to help them choose the right ICT devices and systems that meet their business needs and goals.
Supports and trains team members, maintaining accurate documentation of work instructions to ensure quick and effective incident resolution across the team.
SFIA (Global Competency Framework)
Incident Management (SFIA Level 3) - Prioritises and diagnoses incidents using established procedures and tools, ensuring timely resolution. Escalates complex issues appropriately and maintains clear communication throughout the process. Contributes to identifying recurring problems to support ongoing service improvements.
Customer Service Support (SFIA Level 3) - Serves as a routine contact for customers, handling a variety of inquiries and service requests efficiently. Provides clear guidance and escalates issues when needed to ensure customer satisfaction. Builds positive relationships by delivering consistent and professional support

Qualifications and experience

You’ll bring:

ITIL v3/ v4 Foundation Certified. (mandatory)
Solid understanding of Information Technology Infrastructure Library (ITIL). (mandatory)
Knowledge of operating systems, and application security best practices (mandatory)- Related IT hardware and software training or equivalent work experience (mandatory)
Tertiary degree or diploma in a relevant field. (desirable)

Pre-employment checks and employment conditions

Relevant pre-employment screening and reference checks will be required.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.

How to apply

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.

Applications close at 11.59pm on Tuesday, 8 September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.

For further information about the role, please contact Quentin Apelu, Manager ICT Workplace Services via [email protected].

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.

Applications close Tuesday 8 September 2026 at 11.59pm

Posted

26 August 2026

Apply Now

Refine Your Search

it and online digital services support jobs in coburg, vic

End User Technical Support Consultant

Information Technology Service Desk analyst (Australia)

eLearning Engagement & IT Support Officer

Technology and Operations Centre Referrals

Digital Support Officer

ICT Manager - Victorian School of Languages

Digital Support Officer

Test Manager

Warehouse Coordinator - Online

Graphic Designer (Three days per week)

Administrative Officer

Manager - Portfolio Management - Information Technology Services (ITS) Branch

Casual Sales Assistant Bourke St Reopening

Underwriting Associate, Australia

Business Analyst

Axiomatics Tester (Authorisation Platform)

Customer Banking Specialist - Camberwell

AI Delivery Lead

Customer Success Specialist

Return To Work Case Manager - Workers Compensation

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