Skip to content

Job Title, Skills or Company

City, State/Territory, Postcode or 'Remote'

Sort by

RelevanceDate

Distance

Job Type

Minimum Salary

Date Added

Refine Your Search

Sort by

Relevance
Date

Distance

Exact location
5 kilometers
10 kilometers
15 kilometers
25 kilometers
50 kilometers
100 kilometers

Job Type

All Job Types

Minimum Salary

All Salaries

Date Added

Anytime
24 hours
7 days
14 days
30 days

1

banking jobs in clyde vic

Customer Support Manager - Clyde North Terrace Care Community
Opal HealthCare —Clyde North VIC
- Overtime
- Management
- Sales
- Administrative experience
- Annual leave

Discover related jobs

Based on your search for banking jobs.

Finance Officer, Accounts Payable and Daily Banking
Department of Education —Melbourne VIC
Desirable : Relevant tertiary qualification in related discipline. Preferred applicants may be required to complete a police check and may be subject to other…
$100,894 - $114,476 a year
6d
Finance Officer
Pinnacle Advisory Group Pty Ltd —Melbourne VIC
Revise any current processes to ensure efficiency and accuracy. Any ad hoc administrative duties as required. Ensure family office members are using appropriate…
$80,000 - $90,000 a year
Quick Apply
6d

Show more related jobs

1

I want to receive the latest job alert for banking in clyde vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

banking jobs near clyde vic

Customer Service Bank jobs in Sydney Nsw

Remote Customer Service jobs in Sydney Nsw

Aged Care, 482 Visa Sponsorship jobs in Western Australia

Customer Care Manager jobs in Marsden Park Nsw

Customer Support Manager - Clyde North Terrace Care Community

Opal HealthCare -
Clyde North VIC

Apply Now

Job Details

Casual

Benefits

Annual leave

Qualifications

Sales support
Management
Sales
Administrative experience
Recruiting
Payroll
Leadership
Time management

Full Job Description

POSITION DESCRIPTION | CUSTOMER SUPPORT MANAGER

POSITION PURPOSE: The position has four key elements

Ensure full occupancy of the care community through effective sales and admissions processes.

Maximise the uptake of Additional Services and ensure effective provision.

Lead and provide efficient and effective clerical and administration services, which support the Operations of the business.

Lead a team that delivers customer support services, responsive to the needs of residents, team members, visitors, and service providers.

REPORTING STRUCTURE: This position reports directly to the General Manager, with a dotted line responsibility to the Regional Relationship Manager (for all sales and admissions processes).

KEY ACCOUNTABILITY AREAS

1. People & Leadership

Create and/or sustain a high performance culture.
Provide an environment where team members, residents and families can openly raise questions and suggestions.
Actively provide feedback to the Customer Support Team to build their knowledge and skills.
Support the General Manager in bringing Opal’s Vision, Mission and Values to life through all actions, decisions and behaviours.

Key Performance Indicators:

Results for Customer Support Team from engagement surveys
Turnover of Customer Suppor Team and feedback
Absenteeism levels of Customer Support Team
Feedback re the Customer Support Team Performance

2. Service Delivery

Support the General Manager in maintaining financial, resident, customer and other information systems, ensuring data is updated in an accurate and timely manner and meets Opal’s quality standards and legislative requirements.
Ensure resource is available to provide timely clerical and administrative support including producing meeting minutes, mail, faxes, newsletters, reports, letters, newsletters, diaries to support the operational needs of the care community.
Ensure filing, archiving and systems are maintained in line with Opal HealthCare guidelines, and ensure the security of all resident, team member’s and other confidential files.
Respond to sales and administrative queries, feedback and suggestions in an impartial, timely and efficient manner, resolving queries first time.
Organise periodic meetings, Including room bookings, refreshments, scheduling, confirmations of attendance, agendas, minutes and follow up for all meetings, including case conferences, resident and relative meetings, and meetings Involving team members at the care community.
Escalate relevant issues, concerns and queries through the appropriate channels for resolution.
Ensure all reception, office, front of house and display areas/show rooms are clean, professional, Inviting, tidy and well present at all times.
Provide reception and telephone answering support where required and develop ‘first rate’ telephone service.
Act within delegated authority levels.
Manage stationery levels, ensuring availability within budget.
Bank any money received directly at the care community and enter into PeoplePoint on the same day it is received.
Perform credit card, petty cash, banking, resident charges and reconciliation functions as per Opal HealthCare guidelines.
Process invoices within Basware on a daily basis.
Ensure all resident agreements are attached to PeoplePoint for auditing and billing purposes.
Ensure resident fees are up to date, and follow up outstanding accounts.
Provide support at other Opal Care Communities within local geographic area from time to time.
Any other duties as required to support site operational requirements.

Key Performance Indicators:

Feedback reporting and response times
Accreditation and internal quality audit outcomes
HR, resident and training records

3. Sales & Commercial Management

Ensure the sales and admissions process, including tours, is timely, welcoming, clear and accurate for all new respite and permanent residents, and provide a great first impression of the care community.
Proactively manage sales enquiries, ensuring the right balance is achieved between ACFI, occupancy and resident type to achieve the financial targets agreed in the annual budget.
Maximise occupancy by regular contact with key referrers and stakeholders, in line with the stakeholder engagement plan.
Support the implementation of approved marketing events.
Co-ordinate and carry out tours of the care community for potential residents and their families, involving the General Manager and other team members as appropriate, to showcase selling points.
Conduct discussions with prospective residents and families about the Aged Care admission process.
Negotiate bonds and fees under approval of the RRM and GM in accordance with the Resident Admissions Process and Aged Care Act.
Build and maintain contact with the community and other Opal stakeholders.
Implement sales programs to increase the uptake of additional services including managing
activity programs.
Ensure the effective administration of the roster as per the below

Key Performance Indicators:

Supported and financial resident ratio achieved
Occupancy targets
All shifts filled on roster with agency and overtime budgets met
Up to Date Enquiry Database
Sales Conversion Rates
Additional Services Sales

4. Workforce

Participate in the recruitment, development and retention of Customer Support team members with appropriate qualifications, capability, personal values and experience.
Organise team member interviews, recruitment documentation, team member’s orientation, training sessions and performance appraisals on behalf of the General Manager, in line with Opal standards.
Ensure that all pre- and post-employment processes are followed for new team members and volunteers, including appointments, interviews, pre-employment medicals, visa and police checks.
Ensure education, training and personnel records are maintained and are up to date, ensuring all team members meet mandatory annual training requirements.
Co-ordinate training sessions, teaching materials, and attendance/qualification records.
Schedule performance evaluations, co- ordinate the appraisal process and update team files.
Ensure the roster is developed and approved fortnightly, ensuring all shifts are filled with an appropriate mix of permanent and casual team members, and the minimum of overtime, alerting the General Manager in a timely manner where future roster gaps may need further recruitment.
Update the daily roster with changes in the system ready for payroll.
Manage team member replacements to fill the daily roster.
Ensure all Payroll tasks are completed on time and reflect actual rosters for the previous period, including leave and training.
Monitor annual leave, alerting the General Manager of any excessive leave.

Key Performance Indicators:

Customer Support team turnover
All shifts filled on roster with agency and overtime budgets met
No excessive annual leave
Payroll completed on time
Mandatory training and team members records 100% complete

5. Continuous Improvement

Seek and implement continuous improvement in sales, administrative and customer support areas, looking for efficiencies and improvements to the customer experience.
Ensure administrative, sales and customer support processes are implemented in line with Opal’s Policies and Procedures and regularly audit processes to identify gaps and opportunities for improvement.
Attend Peer Meetings in the hub to share and introduce best practice in sales, administration and customer support.
Ensure all Organisation wide changes to sales, administration and customer support are implemented in line with required timeframes.

Key Performance Indicators:

Results from team member engagement and resident satisfaction surveys
Delivery of continuous improvement plans and special projects

6. Safety & Wellbeing

Create and or/sustain a safety culture where there is zero harm to team members, residents and visitors.
Adhere to WH&S Policies and Procedures, attending monthly WH&S Committee meetings and maintaining all relevant WHS documentation.
Promote health, safety and wellbeing in the care community and be a role model for safety.
Adhere to the requirements of the Master Emergency Management Plan including accurate and timely information for use during evacuations.

Key Performance Indicators:

Nil injuries
Records of WH&S meetings

Competencies

Leadership Attributes

Excellent organisational and time management skills, with a high level of accuracy and eye for detail in written and numeric work.
Ability to sell, balancing competing commercial criteria.
Ability to communicate well, verbally and in writing
Ability to delegate, direct, coach and supervise the work of others.
Sense of urgency and ability to meet deadlines.

Pro-active: Ability to engage in an efficient and welcoming manner with all stakeholders of the care community.
Communicator: Ability to listen to others and hear out concerns, whilst being able to deliver clear, verbal and written communications
Empathic: Ability to take an active interest in other people, listening and responding appropriately to the thoughts and feelings of others, especially residents and relatives.
Adaptable and flexible interpersonal style: Ability to deal with and interact with a range of people from a range of cultures, backgrounds and ages.
Resilient: Positive and mature outlook and continues to drive for outcomes in the face of difficult or challenging situations.

Desirable Criteria

Essential Criteria

Knowledge of aged care industry, regulations and funding.
Understanding of relevant standards and licensing.

Aged care; health care or service industry administration experience (experience in a highly regulated service environment).
Experience in managing front line team andcoaching/mentoring
Experience in account management & sales
Knowledge of rostering and payroll practices
Experience in developing, implementing and monitoring complex administrative processes.
Experience in achieving financial targets.
Current and suitable police check.
High level of computer systems proficiency.

Apply Now

Job Seeker Tools

Salary Estimator
Glassdoor Community

Country

Employer Tools

Post jobs

Browse

All Jobs
All Cities
All Companies

Stay Connected

Contact Us

Job Seeker Tools

Salary Estimator
Glassdoor Community

Country

Employer Tools

Post jobs

Browse

All Jobs
All Cities
All Companies

Stay Connected

Contact Us

Country

Take your job search wherever you go.

© 2026 SH Inc. SimplyHired is part of the Indeed Site, and by using SimplyHired you agree to the Indeed Terms of Service.

Privacy
Terms
Cookies
Privacy Centre
Accessibility