Job Requisition ID: 7584
Legal Entity: Monash Health
Location:
Clayton, VIC, AU, 3168
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Employment Type: Part Time
Posting Date: 17 Jun 2026
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
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To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.
Monash Health's General Genetics Service are looking for individuals to join our patient focused team. The Administration Officer contributes to patient care while ensuring Department of Health and Human Services mandates are met.
About the Role:
Part Time 0.8EFT (4 days a week) ongoing position
Does helping others give you job satisfaction?
Do you enjoy a variety of tasks in your working day?
The role is responsible for responding to incoming calls and emails, processing referrals, scheduling appointments, managing wait list referrals, attending clinic and data entry. The successful incumbent requires excellent communication and customer service skills in addition to intermediate computer skills. We currently have a Part Time Position available; Shifts will be Monday to Friday (No weekend work). Position will be based on-site at Monash Medical Centre, Clayton.
A Day in the Life
You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to the General Genetics Service either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:
Provide a friendly, courteous and professional greeting to all visitors/patients.
Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
Ensure appropriate standard of presentation and maintenance of reception area.
Maintaining a high level of customer service at all times
Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
Demonstrate respect and support towards other team members.
About You
Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast-paced environment. Working in a hospital environment doesn’t faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect, and excellence. You will also demonstrate:
General clerical and/or administrative skills
Medical terminology knowledge
Excellent computer skills and a willingness to learn new software packages.
Knowledge of iPM or similar patient management systems
The ability to adapt in a changing environment to meet demands.
Friendly and helpful customer service and communication skills
Proven organisational skills and can work autonomously.
Demonstrable ability to manage a range of administration responsibilities across a number of areas.
A quality focus whilst ensuring work is completed within the required timeframes.
As well as advanced verbal, written and interpersonal skills involving good use of English are required. Time management skills are essential, including capacity to prioritise effectively to meet the requirements of the position.
In Return
Ours is a connected team with strong shared values and an unwavering commitment to excellence. Ours is also a highly skilled, collaborative, and welcoming team where the only limit in your career is you. There is no better time to join us and here’s just a few reasons why:
Access to Monash Health in-house learning portals to further expand your skills and knowledge base.
Mentorship and career guidance
Competitive salary
5 weeks of Annual Leave
Salary packaging
Opportunity to experience various teams.
On-going supervision and professional development
In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite staff car parking and gym, uniform and a comprehensive Employee Assistance Program (EAP). As part of our selection process, you may be invited by email to participate in an on-camera video interview.
For a confidential discussion and to explore this opportunity further, please reach out to Angie Byrnes, Administration Manager on 03 9594 2026
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 1 July 2026
