About the role
As an Area Manager, you are the face of our brand in the community. You play a vital role in supporting pet families, veterinary clinics, and internal teams by delivering compassionate, professional pet aftercare services.
This is a hands‑on role where empathy, organisation, and reliability come together. You’ll be trusted to represent our values, maintain high service standards, and ensure every interaction reflects care, dignity, and respect.
What you’ll be doing
Customer Service & Client Care
Collect pets from veterinary clinics in line with daily and weekly schedules
Conduct home collections and return ashes to families with compassion and professionalism
Support urgent collections in collaboration with the Client Care Team
Build strong relationships with Veterinary Owners and Practice Managers
Manage and resolve client concerns with empathy and professionalism
Communicate clearly with clients and veterinary teams regarding services, timelines, and requirements
Handle requests relating to urn selection and engraving, ensuring accurate handover to internal teams
Deliver brochures, body bags, and sharps containers to veterinary practices
Monitor sharps levels and liaise with management for collection
Maintain immaculate standards within veterinary clinic freezer facilities
Collaboration & Teamwork
Work closely with Client Care, Relationship, Cremation, and Prep Teams
Support other Area Managers with loading and unloading when required
Attend team and company meetings
Assist with operational duties aligned to business needs
Administration & Accuracy
Ensure all pets are correctly tagged, weighed, and documented
Handle client payments (cash, cheque, credit card)
Complete all paperwork accurately and on time
Systems, Safety & Standards
Maintain high standards of cleanliness across warehouse and freezer facilities
Ensure vehicles are clean, well‑maintained, and stocked with required equipment
Follow all company policies, procedures, and WH&S requirements
Report hazards, risks, or maintenance issues promptly
Take personal responsibility for presentation, hygiene, and equipment care
About you
Naturally compassionate with strong interpersonal skills
Comfortable performing physically demanding tasks over sustained periods
Reliable, organised, and detail‑focused
Able to communicate with sensitivity in emotionally challenging situations
A collaborative team player who takes pride in service excellence
Open to learning, feedback, and professional development
Our values – CARES
We live by our CARES values every day:
Collaboration – We achieve more together
Accountability – We act with integrity and honesty
Responsiveness – We put clients and communities first
Excellence – We continuously improve
Safety – We keep everyone safe, always
Key relationships
Internal: Client Care Team, Cremation Team, Prep Team, Relationship Managers, Client Field Team
External: Veterinary Clinics, Clients, Service Providers
️ Role requirements
Why join us?
Meaningful work supporting families during sensitive moments
Strong team culture with shared values
Opportunities for growth and development
A role where compassion truly matters
