Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
Manager - Resilience
Australia Red Cross —Canberra ACT
- Full-time
- Hybrid work
- Annual leave
Senior Specialist - Humanitarian Diplomacy (Heat)
Australia Red Cross —Canberra ACT
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance program
5d
Senior IT Project Manager
Australia Red Cross —Canberra ACT
- Full-time
- Hybrid work
- Computer Science
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance program
4d
Senior SOC Analyst
Leidos —Canberra ACT
- 12 hour shift
- Analysis skills
- No degree
- Annual leave
Senior Associate - Medico Legal Advisory Service (open to location)
Avant —Canberra ACT
- Part-time
- Hybrid work
- Time management
Staff Specialist - General Medicine | Regional NSW
Mediix —Canberra ACT
- Full-time
- Research
- Acute care
- Communication skills
Quick Apply
Paediatric Medicine Senior Resident Medical Officer | Full-Time and Part-Time Temporary
Canberra Health Services —Canberra ACT
- $111,826 - $135,446 a year
- Temporary
5d
SNSWLHD - Staff Specialist - Clinical Haematologist. Apply via eCredential.
NSW Health —Queanbeyan NSW
- $197,583 - $243,822 a year
- Part-time
General Practitioner
Serco Plc —Campbell ACT
- Part-time
- Free parking
- Employee assistance program
Paediatric Medicine Registrar | Full-Time and Part-Time Temporary with a Possibility of Permanency
Canberra Health Services —Canberra ACT
- $125,473 - $155,223 a year
- Temporary
3d
Senior Contracted Clinician – Defence Force Recruiting
Bupa —Canberra ACT
- Full-time
- Management
- Doctoral degree
- Master's degree

Other jobs to consider

Find your next job by exploring related positions.

Senior Contact Centre Specialist
Optus —Canberra ACT
Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Manager - Resilience
Australia Red Cross —Canberra ACT
A current Australian Drivers licence and Working with Children Check are mandatory requirements of this role. The Manager – Resilience (S&T) works closely with…

I want to receive the latest job alert for senior contact centre specialist in chifley act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior contact centre specialist jobs near chifley act

Medical Officer jobs in Canberra ACT

Call Centre jobs in New South Wales

Call Taker jobs in Granville Nsw

Home Based Call Centre jobs in Central Coast Nsw

Call Centre No Experience jobs in Logan City Qld

Call Taker jobs in Sydney Nsw

Customer Service Officer jobs in Melbourne Vic

Medical Officer jobs in Greater Gold Coast Qld

Remote Work From Home, Medical jobs in Greater Adelaide Sa

Medical Officer jobs in Darwin Nt

Medical Device jobs in Sydney Nsw

Medical Officer jobs in South Australia

Paediatrician jobs in New South Wales

Paediatrician jobs in Sydney Nsw

Paediatrician jobs in Canterbury Nsw

Specialist Paediatrician jobs in Queensland

Paediatrician jobs in South Australia

Car Sales No Experience jobs in Melbourne Vic

Senior Sales Specialist jobs in Newcastle Nsw

Senior Sales Specialist jobs in Moonah Tas

Senior Contact Centre Specialist

Optus -
Canberra ACT

Apply Now

Job Details

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

Senior Contact Centre Specialist

Date: 22 May 2026

Location: Canberra, Australia

Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

senior contact centre specialist jobs in chifley act

Senior Contact Centre Specialist

Manager - Resilience

Senior Specialist - Humanitarian Diplomacy (Heat)

Senior IT Project Manager

Senior SOC Analyst

Senior Associate - Medico Legal Advisory Service (open to location)

Staff Specialist - General Medicine | Regional NSW

Paediatric Medicine Senior Resident Medical Officer | Full-Time and Part-Time Temporary

SNSWLHD - Staff Specialist - Clinical Haematologist. Apply via eCredential.

General Practitioner

Paediatric Medicine Registrar | Full-Time and Part-Time Temporary with a Possibility of Permanency

Senior Contracted Clinician – Defence Force Recruiting

Other jobs to consider

I want to receive the latest job alert for senior contact centre specialist in chifley act

Explore jobs in more locations

Senior Contact Centre Specialist

Job Seeker Tools

Employer Tools

Browse

Stay Connected