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Location: Fortitude Valley
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SCHADS - Schedule B - Level 7
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Permanent Full-time role, 38 hours per week
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Salary packaging up to $18,550, reduce tax and increase take-home pay
Who we are:
Footprints is a leading not for profit organisation supporting older Australians and people experiencing mental health challenges. Since 1991, we have grown into a multi-site provider known for person-led, innovative and integrated services that enhance wellbeing, independence and social connection. Through strong partnerships across health, housing and community sectors, we deliver meaningful, lasting impact. As a Best Workplace Award winner, we are guided by strong leadership, collaboration and a shared commitment to strengthening communities.
About the role:
The Quality Improvement Manager is responsible for leading organisational quality improvement, systems review, performance monitoring and continuous improvement initiatives to support safe, effective and compliant service delivery. The role oversees the development, implementation and enhancement of quality systems, organisational improvement projects, reporting frameworks and operational initiatives that strengthen service delivery, efficiency and organisational performance.
The role is responsible for evaluating organisational systems, workflows and processes to identify opportunities for improvement and ensure quality frameworks are practical, effective and embedded across all service areas. This includes leading projects that improve system functionality, streamline processes and support evidence-informed decision making.
Success in this role requires a highly capable leader with strong analytical and problem-solving skills, experience in client management systems and quality improvement, and the ability to influence change across multiple service areas. The ideal candidate will demonstrate project leadership capability, strong stakeholder engagement skills and a commitment to fostering innovation, accountability and continuous learning throughout the organisation.
What you will be doing:
In this role, you will:
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Lead implementation and ongoing improvement of the organisation’s Quality Management Framework to support compliance, service quality and operational effectiveness.
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Monitor organisational performance indicators and identify trends, risks and opportunities for improvement.
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Analyse information from audits, complaints, incidents, stakeholder feedback and service outcomes to inform quality initiatives.
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Develop reports and performance summaries that support operational and strategic decision-making.
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Promote continuous improvement methodologies and embed a culture of learning and quality practice.
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Lead reviews of organisational systems, workflows and operational processes to identify inefficiencies, duplication and improvement opportunities.
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Support implementation and embedding of new systems, technologies and business improvements.
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Support organisational preparedness for audits, accreditation and external review processes.
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Oversee review and continuous improvement of policies, procedures and operational frameworks.
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Build organisational capability through coaching and support regarding quality systems, continuous improvement and organisational change.
About you:
To be successful, you will bring:
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Current Queensland Class C Driver’s Licence.
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NDIS Worker Screening Check or current Yellow Card and Blue Card.
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Relevant qualification or experience in quality or system improvement.
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Extensive knowledge of client management and quality systems.
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Relevant experience in quality management, reporting or organisational performance within community services or related sectors.
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Demonstrated experience leading quality systems, organisational improvement initiatives and continuous improvement programs.
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Experience using quality management systems, reporting platforms and organisational systems.
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Strong capability in systems review, process mapping and improvement methodologies.
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Project management skills including planning, implementation, monitoring and evaluation.
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Advanced organisational skills and ability to manage multiple priorities.
Desirable:
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Experience within community services, aged care, mental health or social services sectors.
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Advanced knowledge of AlayaCare, ionMy and Lexis Nexis.
BENEFITS
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Salary packaging up to $18,550, reduce tax and increase take home pay.
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Novated Leasing: Use your pretax income to buy a new or used car and save on the purchase price and running costs.
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Career Development: Through ongoing training, professional development opportunities, regular check ins and workshops.
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Access confidential support with our Employee Assistance Program when needed.
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Awarded Best Workplace in 2025, 2023 & 2021 for our outstanding culture.
CLOSING DATE
Applications Close 19th of June 2026
Please note that only short-listed candidates will be contacted. If you have not heard from us within two weeks of the closing date, please assume that your application has been unsuccessful. We thank you for your time and interest in working with Footprints.
To learn more about Footprints, please visit our website: https://footprintscommunity.org.au/work-with-us
CONTACT
For more information, please contact: Janine Seabrook at [email protected].
EQUAL OPPORTUNITIES
Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees, no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position. Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present, and thank them for their wisdom and guidance.
