Contribute to our mission, Technology for Life.
Reporting into the Field Service Team Leader - NSW & ACT, the new Field Service Engineer - System Integration Specialist will be based in Sydney, NSW, whilst also supporting interstate customer needs as required. You will work in our Medical Division andplay a key role in providing specialised service support on System Services, Data Business, Connected Maintenance products and their integration and connectivity both internal and external customers.
Key responsibilities of this role include, but are not limited to:
- Regular travel sites in Sydney metro, wider NSW, and interstate as required;
- Deliver expert and specialised technical support and advice for internal and external stakeholders;
- Remote troubleshooting and advanced support of system service products and their integration;
- Support the growth and development of Field Service Engineers;
- Guide and support Hospital IT relevant to installation projects;
- Maintain, create, and store accurate records and configuration details;
- Timely and effective response to break service requests;
- Preventative maintenance and field corrective actions as required;
- Installation, configuration, and commissioning of new devices, and upgrades;
- Handle customer concerns and issues;
- Highlight potential business opportunities for the Sales team;
- Identify and report quality issues from the field;
- Apply a compliance focused mindset across all operations, and;
- Always ensure a safety-first approach.
The ideal candidate will be equipped with the following attributes:
- Tertiary qualification in Engineering (Biomedical, Electronics, Mechanical, and/or Mechatronics), or equivalent industry experience;
- Exposure to mechanical and mechatronic biomedical workplace infrastructure is highly desirable;
- 3 to 5+ years’ proven experience in similar role;
- Desire and ability to quickly learn technical product information and service skills;
- Strong knowledge and capability in networking and IT topics (HL7, SDC, wireless, cybersecurity, virtualisation)
- Proficient with Microsoft Office and CRM 365 applications, and Windows and Linux Operating Systems;
- Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
- Team player with a positive attitude and willingness to learn;
- Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards, and;
- Excellent customer focus, stakeholder management, problem solving, analysis, interpersonal, communication, organisational, task management skills, and;
- Willingness to travel regularly to metro, regional, and interstate.
A Working With Children’s Check will be required for this position.
Make a difference – and be rewarded accordingly.
- 4 weeks’ Purchased Leave;
- Company paid Parental Leave, including Superannuation;
- Personal and tailored coaching for transitioning in and out of Parental Leave;
- Genuine and dedicated career and retirement planning and support;
- Corporate Social Responsibility (CSR) partnerships;
- Birthday and Service Anniversary vouchers;
- Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts;
- Employee Assistance Program (EAP) for you, and your family;
- Flat structure and open doors, giving you access to everyone in the business, and;
- Structured leadership programs, mentoring initiatives, and global learning platforms.
We are passionate about everything we do. And we do it for Life.
Draeger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.
With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.
We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know.
Draeger is an Equal Opportunity Employer and committed to a respect, fairness, and transparency. Everyone is unique and each Draeger employees contributes to our inclusive and diverse workplace.
Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career
Applicants must demonstrate the right to work in Australia.
No agency assistance is required.
