About City Fertility
Over 21,000 babies and countless smiles for more than 21 years.
As one of Australia’s leading IVF and fertility service groups, we combine cutting-edge science with compassionate care. Our partnership with the CHA IVF global network gives us access to world-class expertise and innovation.
Why Join Us?
At City Fertility, you will be part of a progressive, people-centred organisation where compassion, respect, commitment and quality care are at the heart of everything we do.
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Be part of a global network with world-class fertility expertise
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Work in a supportive, collaborative, and inclusive team environment
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Access ongoing professional development and career growth opportunities
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Make a meaningful difference in the lives of patients and families every day
About the role
The Clinical Secretary provides high-level administrative and operational support to clinicians within the consultation and clinic environment. This role ensures seamless coordination, exceptional patient communication, and efficient scheduling and administrative processes to support quality patient care.
What you'll do
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Provide administrative and executive support to clinicians within consultation rooms
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Coordinate patient appointments, procedure bookings, and clinician diaries
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Deliver warm, professional patient interactions, including greeting and support
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Manage clinical administration tasks including data entry, patient records, and billing support
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Liaise with clinicians, nursing, laboratory teams, and internal stakeholders
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Support embryo transfer processes and assist with clinic-specific procedures where required
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Respond to patient enquiries and manage email and phone communications
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Maintain stock levels of clinical and office supplies
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Ensure strict confidentiality and adherence to healthcare regulations and protocols
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Support education sessions, meetings, and occasional after-hours clinic activities
What we are looking for
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Minimum 1–2 years’ experience in medical reception or healthcare administration
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Strong customer service experience with a patient-focused approach
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Intermediate computer skills and ability to manage multiple systems
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Excellent communication and interpersonal skills
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Ability to prioritise tasks and work both autonomously and as part of a team
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Strong attention to detail and organisational skills
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Empathy, professionalism, and commitment to patient confidentiality
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Understanding of medical terminology and healthcare systems (advantageous)
Ready to Apply?
If you are ready to help shape the future of fertility care, we would love to hear from you.
Click ‘Apply’ and submit your resume and cover letter (including contact details for two referees) today. We respectfully advise that agency applications are not being accepted at this time.
Please note that as this is an on-site role, successful candidates will need to be able to work on-site across various clinic locations within Queensland.
Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/
For further information about the role, please email [email protected] to arrange a confidential discussion. Please note that applications will be progressed as received.
Compliance & Equal Opportunity
City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion, we welcome you to be part of our progressive and supportive team.
** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
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