In-Demand patient access specialist Jobs in carlton, vic

Patient Experience Specialist
Montu —Melbourne VIC
- $63,700 - $69,000 a year
- Full-time
- Remote
- Recruiting
- Communication skills
- Health insurance
- Work from home
Quick Apply
4d
Applications Specialist - Mammography
Siemens Healthineers —Melbourne VIC
- Full-time
5d
Applications Specialist - General X-Ray
Siemens Healthineers —Melbourne VIC
- Full-time
5d
Patient Access Officer
OHV —Carlton VIC
- $58,643 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Commuter assistance
- Employee assistance program
11d
Clinical Excellence Partner
Royal Children's Hospital —Melbourne VIC
- $111,103.20 - $121,274.40 a year
- 8 hour shift
- Leadership
- Employee assistance program
- Gym membership
6d
Clinical Sample Specialist - Biospecimen Operations
LabConnect, LLC —Port Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick Apply
GP Liaison Officer
The Royal Victorian Eye & Ear Hospital —East Melbourne VIC
- Part-time
- Annual leave
SBT Implementer (ES Level 1-2) Behaviour Support
Government schools —Melbourne VIC
- Part-time
- Supervising experience
- Communication skills
10d
Support Worker - Community - South Melbourne
Claro Disability Services —South Melbourne VIC
- Day shift
- Referral program
Casual Administration Officer | Correctional Health
St Vincent's Health Australia —Melbourne Western Suburbs VIC
- $58,442.80 - $64,610.00 a year
- Senior Secondary Certificate of Education
- Organisational skills
- Computer skills
- Free parking
5d
Progression Care Navigator Role
Royal Melbourne Hospital —Melbourne VIC
- $94,708 a year
- Part-time
- Management
- Discharge planning
- Social Work
- Annual leave
- Gym membership
Casual Morphologist
The Royal Melbourne Hospital —Parkville VIC
- Weekend availability
- Blood sampling
- Bachelor's degree
14d
Progression of Care Navigator
Royal Melbourne Hospital —Melbourne VIC
- $94,708 a year
- Part-time
- Discharge planning
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Injury Management - Mental Health Specialist
Western Health —Melbourne VIC
- $50,000 - $60,000 a year
- Part-time
- Education
- Communication skills
3d
Site Activation Specialist 1
IQVIA —Melbourne VIC
- Full-time
- Patient monitoring
- Research
- Bachelor's degree
2027 HMO - ED Pathway
The Royal Melbourne Hospital —Melbourne VIC
- Full-time
- Employee assistance program
Parkville EMR Clinical Documentation Lead
Royal Children's Hospital —Melbourne VIC
- $121,274.00 - $133,842.80 a year
- Full-time
- EMR systems
- Leadership
- Employee assistance program
- Gym membership
3d
Clerical Lead
Austin Health —Melbourne VIC
- Full-time
- Computer skills
- Health insurance
6d
Orthopaedic Services Co-ordinator
Knox Private Hospital —Melbourne VIC
- $61 - $68 an hour
- Full-time
- Customer service
- Human resources
- Organisational skills
- Gym membership
12d
Specialist Clinics Administrator
Austin Health —Melbourne VIC
- Full-time
- Computer skills
- Health insurance
- Annual leave
7d

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Patient Experience Specialist

Montu -
Melbourne VIC

Quick Apply

Job Details

Full-time
$63,700 - $69,000 a year
4 days ago

Benefits

Health insurance
Work from home
Parental leave
Insurance services

Qualifications

Call centre
Patient service
Medical records
Recruiting
Communication skills

Full Job Description

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position.

Job Description

The Patient Experience Specialist’s core role is to be the frontline support for our patients and ensure that every interaction results in an excellent experience for both our current and potential patients. The Patient Experience Specialist handles both inbound and outbound communications via phone and ticketing system and provides daily team support to ensure smooth flow of inquiries and complaints within the clinical and operational teams.

Additional tasks beyond the core role may be allocated to support the overall function of the Team.

Patient Service Responsibilities:

Manage a high volume of patient enquiries via phone and email.
Provide exceptional support and guidance, helping patients navigate their healthcare journey.
Resolve enquiries, manage complaints, and escalate clinical matters when required.
Liaise with internal teams, pharmacies, and other stakeholders to ensure a seamless patient experience.
Maintain accurate patient records and complete administrative tasks with attention to detail.
Manage cases through to resolution, prioritising work effectively in a fast-paced environment.

Performance Expectations:

Meet individual and team KPIs, service standards, and performance goals.

Qualifications

To be successful in this role, you'll bring:

Previous experience with high volume customer queries and resolutions.
Previous experience in a call-centre environment is not essential but will be highly advantageous.
Demonstrated client service focus with a warm telephone manner and the ability to ask effective questions and demonstrate active listening techniques.
Ability to multi-task, set priorities and manage own time effectively in a dynamic, fast-paced environment.
Demonstrated success in managing customer relationships through strong communication and process management.

Additional Information

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
The freedom of a full-time, work-from-home role.
Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
Mental health support through our wellbeing platform, Unmind.
A private health insurance discount through Medibank.
Up to 8 weeks of paid parental leave.
Swag kits to celebrate key milestones in your journey with us.
Enhance your home office with our work from home equipment allowance benefit.
Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

#LI-GQ1
#LI-Remote

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Quick Apply

Refine Your Search

patient access specialist jobs in carlton, vic

Patient Experience Specialist

Applications Specialist - Mammography

Applications Specialist - General X-Ray

Patient Access Officer

Clinical Excellence Partner

Clinical Sample Specialist - Biospecimen Operations

GP Liaison Officer

SBT Implementer (ES Level 1-2) Behaviour Support

Support Worker - Community - South Melbourne

Casual Administration Officer | Correctional Health

Progression Care Navigator Role

Casual Morphologist

Progression of Care Navigator

Injury Management - Mental Health Specialist

Site Activation Specialist 1

2027 HMO - ED Pathway

Parkville EMR Clinical Documentation Lead

Clerical Lead

Orthopaedic Services Co-ordinator

Specialist Clinics Administrator

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