In-Demand Technical recruiter Jobs in Caringbah, Nsw

Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Email Campaign and Web Coordinator
Ticketek Entertainment Group —Sydney NSW
- Hybrid work
- CRM software
- Annual leave
- Parental leave
Quick Apply
Talent Acquisition Specialist
ASI Solutions —Botany NSW
- Full-time
- Hybrid work
- Recruiting
- Communication skills
- Parental leave
Quick Apply
IT Support
Madison Marcus Law Firm —Sydney NSW
- $58,000 - $69,000 a year
- Urgently hiring
- Azure
- Computer Science
- Microsoft Office
- Work from home
- Parental leave
Quick Apply
5d
Technical and Customer Experience Specialist
Align Technology —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick Apply
ICT Support
NetStrategy Pty Ltd —North Sydney NSW
- Full-time
- Azure
- Communication skills
Quick Apply
Technical Consultant
RecordPoint —Sydney NSW
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Computer Science
- Databases
- SharePoint
Quick Apply
Talent Acquisition Specialist
Propeller —Sydney NSW
- $80,000 - $100,000 a year
- Hybrid work
- Recruiting
- Parental leave
Quick Apply
Senior Value and Access Manager
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- Management
- Administrative experience
- Bachelor's degree
1d
Intern Civil Engineer | Water | Sydney, NSW
Mott MacDonald —Sydney NSW
- Full-time
- Communication skills
10d
Talent Acquisition Partners | Recruiters | Casual Opportunities
Korn Ferry —Sydney NSW
- Remote
- Recruiting
7d
Regional Manager APAC, Data Center Capacity Delivery
Anthropic —Sydney NSW
- Hybrid work
- University
- Education
- Bachelor's degree
- Parental leave
6d
Talent Acquisition Specialist
Ingram Micro —Sydney NSW
- Full-time
- Hybrid work
- Recruiting
- Organisational skills
- Communication skills
Account Executive (Melbourne)
Deepgram —Sydney NSW
- $120,000 - $150,000 a year
- Full-time
- Remote
- APIs
- AI
- Communication skills
- Health insurance
- Annual leave
8d
Food Safety Coordinator
Kellanova —Botany NSW
- Communication skills
Software Engineer, EOS (Early-career/Mid-level) - Sydney
Arista Networks —Sydney NSW
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
Quick Apply
Associate Incident Responder - CSIRT
Salesforce —Sydney NSW
- Full-time
- Azure
- Salesforce
- AWS
4d
Senior Front-end Developer
Switch —Sydney NSW
- Hybrid work
- Management
- Writing skills
- DevOps
Client Onboarding & Maintenance Executive
CMC Markets —Sydney NSW
- $60,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Free food
Senior Quality Test Engineer II
LexisNexis Risk Solutions —Sydney NSW
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Parental leave

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technical recruiter jobs near caringbah, nsw

Service Desk Analyst (Maternity Replacement) : 12 month Contract

NTT Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Call center experience
LAN
Education
ITIL
WAN
Diploma
Communication skills
Information Technology

Full Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors.

This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.

The Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.

Key responsibilities:

Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
Uses Managed Services product and process knowledge along with discretion to respond to tickets.
Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
Flags the need for such content, when relevant articles are not available
Provides timely updates to clients, when requested, on any pending requests or tickets.
Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
Produces breach and aging reports for tickets opened by the service desk.
Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
Uses sound judgment to escalate an issue to a higher level.
Ensures that a professional level of service quality is maintained and that clients are satisfied.

To thrive in this role, you need to have:

Ambitious self-starter who is passionate about IT.
Solid expertise at using sound judgment to escalate an issue to a higher level.
Methodical in approach to ticket resolution.
Demonstrates an ability to interact with a variety of stakeholders.
Demonstrates required integrity to ensure excellent client service and retention.
Team player with excellent attention to detail and client focused.
Effective verbal and written communication skills.
Ability to work in 24X7 shift structure, based on a defined roster.
Familiar with ITIL concepts.
Sufficient knowledge of network technologies (WAN, LAN, WLAN), Security, Cloud, Videoconference or Collaboration is an asset.

Academic qualifications and certifications:

Advanced general qualification in Technology (Technical Diploma) or equivalent qualification.
India specific – A minimum of 13 years of education with a diploma in IT or a graduate degree or equivalent.
ITIL v4 foundation certification and knowledge is preferable.

Required experience:

Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.

Workplace type: Hybrid Working

About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in RD.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Apply Now

Refine Your Search

technical recruiter jobs in caringbah, nsw

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Email Campaign and Web Coordinator

Talent Acquisition Specialist

IT Support

Technical and Customer Experience Specialist

ICT Support

Technical Consultant

Talent Acquisition Specialist

Senior Value and Access Manager

Intern Civil Engineer | Water | Sydney, NSW

Talent Acquisition Partners | Recruiters | Casual Opportunities

Regional Manager APAC, Data Center Capacity Delivery

Talent Acquisition Specialist

Account Executive (Melbourne)

Food Safety Coordinator

Software Engineer, EOS (Early-career/Mid-level) - Sydney

Associate Incident Responder - CSIRT

Senior Front-end Developer

Client Onboarding & Maintenance Executive

Senior Quality Test Engineer II

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