Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About The Role
The Reservations Supervisor is a key leader responsible for guiding the Reservations Team to deliver efficient operations and an exceptional guest experience. This role focuses on staff development, ensuring the team is well‑equipped to meet guest needs while maintaining strong booking conversion rates. The position emphasises teamwork, clear communication, and operational excellence to create a seamless and enjoyable experience for all guests.
Key responsibilities will include, but not limited to:
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Supervise the daily operations of the Reservations Team to maintain efficiency and service excellence.
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Support the Customer Service & Sales Manager with team leadership and escalation management.
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Manage staff rosters, monitor hours, and coordinate team training and development.
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Oversee bookings, manifests, and availability, making adjustments based on demand and weather.
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Ensure accurate invoicing, vessel reconciliation, and maintain strong performance across website and OTA channels.
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Communicate updates, promotions, and operational changes clearly across the team.
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Assist with reporting and maintain accurate internal documentation.
About You
We are seeking a motivated and enthusiastic individual with strong leadership capability and a genuine passion for delivering outstanding guest experiences. The ideal candidate excels in multitasking, maintains exceptional attention to detail, and brings experience in supervising or managing a team. You will foster a collaborative, high‑performing culture, support ongoing staff development, and demonstrate proactive problem‑solving skills. Effective communication and the ability to build strong internal and external relationships are essential.
To be successful in this role you will have:
- Demonstrate strong leadership and team management capabilities.
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Exhibit exceptional organisational skills with a keen attention to detail.
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Show the ability to multitask and thrive in a fast-paced environment.
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Maintain a proactive approach to problem-solving and decision-making.
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Possess effective communication skills to collaborate with team members and stakeholders.
About Us
Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.
Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.
From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.
Requirements
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Minimum 2 years’ experience in a customer service role
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Proven sales experience with a focus on conversion and relationship management
- Familiarity with booking/reservation systems (CustomLinc experience desirable)
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Experience in training, mentoring, or leading a team
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National Police Check
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First Aid, CPR and O2
Benefits
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Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
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Employee Referral Policy
- Parental Leave program
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Purchased Leave policy
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Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Discounts at the Cruise Café & Bar
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Discounts at the bar on board vessels
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Free public transport
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Salary sacrifice remote area benefits
Applications will be reviewed and progressed as they are received, so don't wait, apply now!
