Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
The Accenture Microsoft Business Group (AMBG) is a strategic partnership between Accenture and Microsoft that combines the capabilities and expertise of both companies to help clients accelerate their digital transformation. The group offers end-to-end solutions across cloud, data, AI, security, and modern workplace, leveraging the power of Microsoft platforms such as Azure, Microsoft 365, Dynamics 365, and Power Platform. The group also provides industry-specific solutions and services tailored to the needs and challenges of different sectors and markets.
About the role
Discover the opportunity to inspire and innovate. You will collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. You will provide solutions to challenges for your immediate team and across multiple teams, all while embracing the art of System Designs. Join us in creating an environment where creativity and collaboration flourish, and your expertise will help shape remarkable experiences.
Key Responsibilities
Design end-to-end services that are user-centred, efficient, and aligned to business objectives.
Partner with innovation designers and operations teams to create bespoke content and customized experiences.
Map current and future state services, customer journeys, and service blueprints
Plan and execute workshop logistics to ensure an immersive and smooth journey for clients.
Facilitate discovery, co-design, and design workshops with users and stakeholders
Foster long-term client relationships through thoughtful and innovative experience design.
Translate user needs, insights, and research into service design concepts and improvements
Collaborate with product, delivery, and technical teams to embed service design into delivery
Identify service pain points, risks, and opportunities for improvement - Ensure services meet accessibility, usability, and inclusion standards
Support implementation by providing clear service artefacts and design guidance - Drive continuous improvement through measurement, feedback, and iteration Required
Skills & Qualifications
Strong experience with service design tools and methods (e.g. journey mapping, service blueprints).
Master proficiency in System Designs.
A minimum of 4 of experience in relevant related skills.
Experience facilitating workshops and engaging diverse stakeholder groups
Strong understanding of human-centred design and user research practices
Experience working in Agile or multidisciplinary delivery teams
Familiarity with accessibility and usability standards
Strong communication, storytelling, and facilitation skills
Ability to translate complex services into clear, user-focused designs
Bachelor's Degree in relevant field of studies or minimum required level of experience.
Bonus points if you have
Advanced proficiency in creative problem solving.
Intermediate proficiency in project coordination.
Advanced proficiency in client engagement.
Intermediate proficiency in workshop facilitation.
Beginner proficiency in innovation strategy.
Mandatory Requirements
Candidate must be an Australian Citizen with Baseline Security Clearance
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture Benefits
To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia
This is an exceptional opportunity for an exceptional individual.
Equal Employment Opportunity Statement for Australia
At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.
We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [email protected] and cite the relevant Job Number, or contact us on +61 2 9005 5000.
To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
#LI_GM
.
