Job Title
Chief of Staff
Job Description Summary
The Chief of Staff is a strategic account operations and governance support role within Cushman & Wakefield's Global Occupier Services team. The position acts as the operational backbone for the account, ensuring the account is well-organized, adequately resourced, compliant, and operating effectively across global property portfolio. The role reports directly to the Relationship/Account Manager and is a key member of the Australian Management Support Team (AMST).
Job Description
About the role:
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Support the Relationship/Account Manager in managing account operations, governance, and delivery.
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Coordinate meetings, action registers, governance forums, and follow-up activities.
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Prepare reports, governance materials, and performance updates for stakeholders.
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Coordinate workforce planning, including vacancies, backfills, succession planning, and resource readiness.
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Partner with Talent Acquisition and hiring managers to support recruitment activities.
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Manage onboarding readiness, including inductions, system access, training, and orientation.
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Coordinate security clearance applications and compliance tracking.
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Support employee mobilization and ensure alignment with account, security, and contractual requirements.
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Maintain account documentation, records, action logs, and controlled documents.
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Develop and maintain account playbooks, process documentation, and management plans.
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Coordinate stakeholder communications, briefings, and follow-up actions across internal and external teams.
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Identify, track, and support continuous improvement initiatives to enhance operational effectiveness.
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Manage travel, visa, and related documentation requirements for personnel supporting the contract.
About you:
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Bachelor's degree in Business Administration, Human Resources, Project Management, or a related field.
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Experience supporting complex operations, account management, PMO, governance, or contract administration functions.
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Demonstrated experience in workforce planning, recruitment coordination, onboarding, and operational support.
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Strong stakeholder management experience, working with senior leaders and cross-functional teams.
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Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities.
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Strong proficiency in Microsoft 365 (Excel, Word, PowerPoint, Teams).
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Experience maintaining reports, action registers, documentation, and governance processes.
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Strong written and verbal communication skills.
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Ability to manage confidential and sensitive information with professionalism and discretion.
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Experience in government, defense, or other highly regulated environments is highly preferred.
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Ability to obtain and maintain NV2 Security Clearance.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
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Being part of a growing global company;
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Career development and a promote from within culture;
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An organisation committed to Diversity and Inclusion
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We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”
