JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this opportunity involves:
The Workplace Ambassador is the cornerstone of our office environment, delivering exceptional service and support to staff, clients, and visitors. In this dynamic role, you will be the go-to expert for the day-to-day functioning of the office, ensuring the workplace operates seamlessly and reflects JLL’s commitment to excellence.
You will work closely with internal stakeholders and service partners to build a strong sense of community and deliver a consistently high-quality workplace experience. This role focuses on facilities coordination, work order management, financial administration, health and safety compliance, and continuous improvement of workplace processes.
At JLL, we embrace innovative ways of working. This role provides the opportunity to shape how workplace services are delivered, proactively identify improvements, and maintain a welcoming, safe, and well-managed environment. Success in this role requires strong attention to detail, the ability to balance multiple priorities, and a calm, professional approach to problem-solving.
An overview of the role:
Provide premium customer service to staff, clients, and visitors, managing and escalating enquiries as required and supporting the end-to-end resolution of office and facilities-related issues in a timely and professional manner.
Act as a subject matter expert for your office, with a deep understanding of how the workplace operates and how services are delivered day to day.
Proactively manage facilities services by raising, tracking, and closing work orders for reactive maintenance, ensuring works are completed within agreed timeframes and to JLL standards.
Proactively inspect the workplace to identify issues across all office elements, ensuring concerns raised by staff are addressed promptly and the environment is maintained to a high standard.
Support vendor and contractor management by coordinating onsite activities, monitoring service performance, and building effective working relationships (with limited involvement in procurement).
Process invoices and complete required financial reporting activities before financial cut-off dates, track work orders, and support budget management in collaboration with the Workplace Manager.
Conduct regular health and safety inspections, identify and escalate potential risks, participate as a first aider and/or emergency warden, and ensure compliance with visitor sign-in and incident reporting procedures.
Act as a central point of coordination for workplace-related projects, including the planning and delivery of a major office relocation, tracking actions, managing dependencies, and escalating risks or issues as required.
Identify opportunities to improve processes, streamline service delivery, and resolve invoice or coding discrepancies in collaboration with internal stakeholders.
Work closely with the Community Ambassador and the wider JLL Corporate Real Estate team to deliver an exceptional workplace experience, supporting team initiatives and contributing to a collaborative, high-performing workplace function.
Sounds like you? This is what we are looking for:
Extensive experience in property/facilities management, hospitality, hotel management, or luxury corporate concierge
Strong administrative skills with proven ability to manage financial processes including invoice processing, budget tracking, and variance analysis
Excellent problem-solving skills with the capacity to deal with ambiguity and solve complex challenges using a quantitative, holistic approach
Outstanding verbal and written communication skills with the ability to present a professional and friendly corporate image
Demonstrated ability to work effectively in a fast-paced environment while managing multiple competing priorities and remaining calm under pressure
Self-motivated, confident, and goal-oriented with flexibility to adapt to rapidly changing situations
Knowledge of occupational safety requirements and experience conducting workplace safety audits (preferred)
Experience with continuous improvement initiatives and vendor management optimization (preferred)
Benefits:
Great employee discounts off fitness, wellbeing & other renowned bands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ507093
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
