Applications Close: 08/06/2026 11:45 PM
Occupation: Information Technology
Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type: Ongoing - Full Time
Drive high-quality ServiceNow solutions through expert advice, strong partnerships, and user-focused service delivery.
This ongoing, hybrid role within the Enterprise Technology Group branch at The Administrative Review Tribunal can be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth or Sydney.
Remuneration: The annual salary range for the position is EL1 $121,755 - $143,202 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity
The Assistant Director ServiceNow provides technical development expertise to support the delivery of systems underpinning the Tribunal’s ICT strategy and operations. The role leads ServiceNow delivery, providing expert development advice and mentoring, while driving operational improvements that deliver measurable benefits. It provides structured insights to support innovation and performance, and works with stakeholders to deliver effective, user-focused solutions, ensuring system stability, risk management and continuous improvement to support high-quality service delivery.
About you:
We are looking for an experienced technology professional with strong ServiceNow expertise, who can deliver user-focused solutions, provide expert advice, and work collaboratively to drive service performance and continuous improvement.
This role aligns with the SFIA 9 and to be successful you will possess:
- Experience provisioning and configuring ServiceNow software to support the achievement of service objectives
- Demonstrated capability to design, develop, verify, test, document, maintain and refactor complex programs and scripts within ServiceNow and integration software services including APIs
- Experience leading continuity of ServiceNow service delivery, ensuring agreed service levels, security requirements and other quality standards are met
- Demonstrated capability to specify, design and architect large or complex ServiceNow components and modules
- Demonstrated capability overseeing the provision of specialist service or advice from third parties and vendors, to provide coherent advice and direction to executive
Qualifications
Essential:
- Vocational certification in ServiceNow Technology
Desirable:
- Academic qualification (degree, postgraduate) in technology and/or aligned qualifications
- Vocational certification in software development methodologies (e.g., Agile, Scrum. XP, SAFe)
- Experience with GRC – TPRM and/or ITO modules
Eligibility
- Australian Citizenship
- Required to undertake an Australian Federal Police Check and a Health Assessment
- Baseline Security Clearance
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website.
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
- competitive salary including generous superannuation employer contribution of 15.4%
- salary packaging options
- supportive career development opportunities
- access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
- generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
- Employee Assistance Program for you and your family
- positive and inclusive culture.
Read our Enterprise Agreement for more information about our terms and conditions of employment.
How to apply:
To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) outlining how your experience aligns with the capabilities and requirements of the role, with reference to the position description.
Applications close: 11:45 PM (AEST) Monday 8 June 2026
Should you wish to discuss this position, please contact:
Name: Grant Nicholas
Title: Director Technology Products
Tel: (02) 9276 5432
Email: [email protected]
Please contact the Talent team on (02) 9276 5443 or [email protected] should you require assistance with accessing our website or with lodging your application.
NO AGENCIES PLEASE
We are a Circle Back Initiative Employer and commit to responding to every applicant.
Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal.
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
Attachments:
- EL1 Assistant Director ServiceNow.pdf
