In-Demand Software development Jobs in Canberra, Act

ICT Customer Support Officer – Service Desk Analyst
MSOFT Technologies —Canberra ACT
- $80,000 - $90,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
Quick Apply
5d
Global Tier 1 Service Desk Technician
KBR —Canberra ACT
- Weekend availability
- Hybrid work
- Customer service
- Associate degree
- Communication skills
- Parental leave
Time and Attendance Information Officer | Full-time Temporary with a Possibility of Permanency
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Management
- Customer service
- Data analysis skills
9d
Test Lead
Showtime Consulting —Canberra ACT
- Contract
- Azure
- Management
- DevOps
Quick Apply
Digital and Content Officer
Great Barrier Reef Marine Park Authority —Canberra ACT
- Weekend availability
- AI
- Analytics
4d
Defence & Intelligence Technical Leaders – Mission Software Solutions – Canberra & Melbourne
Leidos —Canberra ACT
- Full-time
- AI
- Leadership
- Annual leave
Full Stack .NET Web Engineer
oneZero Financial Systems —Canberra ACT
- Full-time
- Hybrid work
- Azure
- AWS
- Agile
- Wellness program
- Health insurance
Quick Apply
Talent Acquisition Partner | Technology | Defence & Intelligence
Leidos —Canberra ACT
- Full-time
- Recruiting
- Leadership
- Annual leave
1d
Graduate Analyst - Technology - 2027 Graduate Program
Accenture —Canberra ACT
- Full-time
- Management
- Computer Science
- Analysis skills
System & Data Developer
Evolve FM Pty Ltd —Canberra ACT
- Full-time
- Data analysis skills
- Databases
- Administrative experience
Quick Apply
1d
Associate Technical Consultant (ATC)
Daon Inc —Canberra ACT
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
Quick Apply
Data Engineer | Temporary with a Possibility of Permanency
Education —Canberra ACT
- $102,657 - $116,592 a year
- Temporary
- Azure
- SQL
4d
.NET Developer – Azure, C#, Web API
radk tech pty ltd —Canberra ACT
- Contract
- Azure
- Computer Science
- DevOps
Quick Apply
5d
Contract Administrator
EIFER PTY LTD —Fyshwick ACT
- $80,000 - $100,000 a year
- Full-time
- CAD
- Office
- Microsoft Office
- Travel reimbursement
- Relocation assistance
Quick Apply
10h
Geospatial Platform Engineer | 12-month Fixed Term Contract
Leidos —Canberra ACT
- Full-time
- Databases
- Scripting
- Leadership
- Annual leave
Agile Project Manager - ACT
Canon —Canberra ACT
- Hybrid work
- Management
- Microsoft Office
- Communication skills
7d
Automation Test Engineer (Playwright + Typescript)
Showtime Consulting —Canberra ACT
- Analysis skills
- APIs
- Agile
10d
System Administrator | Virtual Data Centre
Leidos —Canberra ACT
- Full-time
- Scripting
- Leadership
- Communication skills
- Annual leave
Web Developer
Australian National University —Canberra ACT
- $110,546 - $116,083 a year
- Full-time
- University
- Organisational skills
- Communication skills
14d
C/C++ Software Engineers
NCH Software —Canberra ACT
- Urgently hiring
- Systems design
- Machine learning
- APIs

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ICT Customer Support Officer – Service Desk Analyst

MSOFT Technologies
Canberra ACT

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
5 days ago

Qualifications

ITIL Foundation
ITIL Certification
Management
Software troubleshooting
Customer service
Enterprise software
CCNA
Citrix Certification
Technical support
DHCP
Analysis skills
ITIL
Problem management
Citrix
Communication skills
Help desk

Full Job Description

About the Role

MSOFT Technologies is seeking an experienced ICT Customer Support Officer / Service Desk Analyst to join our growing IT services team.

The successful candidate will provide Level 1 and Level 2 technical support to clients, acting as a key point of contact for ICT incidents, service requests and technical issues. The role will involve remote, telephone and onsite support, troubleshooting end-user technology and enterprise applications, and working with internal teams and external vendors to resolve technical issues.

Key Responsibilities

- Provide Level 1 and Level 2 technical support via telephone, remote support and onsite assistance.
- Act as a single point of contact for customer ICT incidents and service requests.
- Diagnose, troubleshoot and resolve hardware, software, network and application issues.
- Provide support for Microsoft 365, Windows operating systems and enterprise applications.
- Support Active Directory, user accounts, permissions and access management.
- Provide support for virtual desktop and remote access environments.
- Assist with network and infrastructure services including DHCP, printing and related services.
- Install, configure, maintain and troubleshoot approved hardware and software.
- Liaise with third-party vendors and technology providers to resolve incidents and service requests.
- Log, update and maintain service desk tickets with accurate customer information and resolution details.
- Prioritise and escalate incidents in accordance with service management procedures.
- Maintain asset records and assist with IT asset management.
- Coordinate technology-related activities with customers, internal IT teams and external service providers.
- Provide user guidance and basic technical training where required.
- Contribute to knowledge bases, technical documentation and support procedures.
- Identify opportunities to improve service desk processes and customer satisfaction.
- Participate in IT projects, system upgrades and technology initiatives as required.
- Follow established Incident Management, Request Fulfilment, Problem Management and Change Management processes.

Essential Skills & Experience

- Minimum 1 year of experience in an ICT Service Desk, Help Desk, Desktop Support or similar ICT customer support role.
- Demonstrated experience providing Level 1 and Level 2 technical support.
- Experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory, user accounts and access management.
- Experience troubleshooting hardware, software, network and application-related issues.
- Experience working with ticketing/service management systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Strong customer service and stakeholder management skills.
- Ability to work independently as well as collaboratively within an IT team.
- Ability to prioritise incidents and escalate complex technical issues appropriately.

Desirable

- ITIL Foundation certification.
- CompTIA, Microsoft, CCNA or MCSA certification.
- Experience with Citrix or other virtual desktop environments.
- Experience supporting enterprise applications.
- Experience with Windows Server and related infrastructure services.
- Experience working within an ITIL-aligned service management environment.

Qualifications

A relevant qualification in Information Technology, Computer Science, Business or a related discipline is desirable.

What We Offer

- Full-time permanent employment with MSOFT Technologies.
- Opportunity to work across diverse client environments and technology platforms.
- Exposure to enterprise ICT environments and IT service management practices.
- Professional development and career growth opportunities.
- Supportive and collaborative working environment.

How to Apply

Please submit your resume and a cover letter outlining your relevant ICT Service Desk / Customer Support experience and technical skills.

MSOFT Technologies is an equal opportunity employer and welcomes applications from suitably qualified candidates.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

software development jobs in canberra, act

ICT Customer Support Officer – Service Desk Analyst

Global Tier 1 Service Desk Technician

Time and Attendance Information Officer | Full-time Temporary with a Possibility of Permanency

Test Lead

Digital and Content Officer

Defence & Intelligence Technical Leaders – Mission Software Solutions – Canberra & Melbourne

Full Stack .NET Web Engineer

Talent Acquisition Partner | Technology | Defence & Intelligence

Graduate Analyst - Technology - 2027 Graduate Program

System & Data Developer

Associate Technical Consultant (ATC)

Data Engineer | Temporary with a Possibility of Permanency

.NET Developer – Azure, C#, Web API

Contract Administrator

Geospatial Platform Engineer | 12-month Fixed Term Contract

Agile Project Manager - ACT

Automation Test Engineer (Playwright + Typescript)

System Administrator | Virtual Data Centre

Web Developer

C/C++ Software Engineers

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