Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 09364,Several
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 06 July 2026
Contact Officer: Myrrha Davis on [email protected] or (02) 6207 5906
Details: The Payroll Services Branch is seeking experienced and motivated professionals to fill two temporary Payroll Team Supervisor positions.
In this role, you will lead a high-performing payroll team, providing guidance, support, and direction to ensure the delivery of accurate payroll services and exceptional customer service. You will play a key role in supporting Payroll Management while fostering a positive, collaborative, and customer-focused team environment.
Key Responsibilities
As a Payroll Team Supervisor, you will:
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Lead and manage a team responsible for delivering payroll services and achieving business outcomes.
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Provide coaching, guidance, and support to team members to maximise performance and service excellence.
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Resolve complex payroll issues and identify matters requiring escalation to senior management.
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Respond to customer enquiries professionally, providing clear, accurate, and timely advice.
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Build and maintain positive relationships with customers through effective verbal and written communication.
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Monitor team productivity, workflow, and quality assurance processes to ensure high standards of service delivery.
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Interpret and apply relevant legislation, Enterprise Agreements, policies, and procedures to provide accurate payroll advice and support.
About You
To be successful in this role, you will be a highly motivated and customer-focused leader with the ability to thrive in a fast-paced environment. You will demonstrate:
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Strong leadership and people management skills.
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Exceptional customer service and stakeholder engagement capabilities.
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Excellent verbal and written communication skills.
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Sound judgement and problem-solving abilities when managing complex payroll matters.
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The ability to work under pressure and manage competing priorities while meeting tight deadlines.
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A commitment to fostering a positive, inclusive, and supportive workplace culture.
If you are an enthusiastic team player looking for an opportunity to lead, support others, and contribute to the delivery of quality payroll services, we encourage you to apply.
We look forward to hearing from you.
Note: There are several temporary positions available immediately for 12 months with the possibility of permanency.
A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Please submit no more than a two-page written pitch addressing why you are best suited for this position and your experience against the Professional/Technical Skills and Knowledge, Behavioural Capabilities outlined in the Position Description.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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There are several temporary positions available immediately for 12 months with the possibility of permanency.
