In-Demand Helpdesk support Jobs in Canberra, Act

ICT Support Officer
CYOS Solutions —Canberra ACT
- $50 - $65 an hour
- Contract
- Azure
- Office
- Communication skills
Quick Apply
6d
ICT Support Officer
SkyDB —Canberra ACT
- $35 - $100 an hour
- Contract
- Azure
- Management
- Analysis skills
Quick Apply
4d
ICT Support Officer
NTT —Canberra ACT
- Contract
- Azure
- Office
- Communication skills
Quick Apply
6d
ICT Project Officer (3 +3) month extension options
Worklogix —Canberra ACT
- $90 - $100 an hour
- Contract
- Azure
- Office
- In-person
Quick Apply
6d
Senior Project Officer - Payroll, Event Workforce
Australian Electoral Commission —Canberra ACT
- $99,734 - $111,701 a year
- Full-time
- Research
- Administrative experience
- Supervising experience
3d
Services Support Officer | Full-time Temporary with a Possibility of Permanency
Justice and Community Safety —Canberra ACT
- $86,750 - $93,416 a year
- Temporary
4d

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ICT Support Officer
CYOS Solutions —Canberra ACT
Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
$50 - $65 an hour
Quick Apply
6d
ICT Support Officer
radk tech pty ltd —Canberra ACT
Security Clearance:* Current Baseline clearance minimum. Ability to analyse technical issues, identify risks and implement practical solutions.
From $60 an hour
Quick Apply
6d

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ICT Support Officer

CYOS Solutions -
Canberra ACT

Quick Apply

Job Details

Contract
$50 - $65 an hour
6 days ago

Qualifications

Azure
ITIL
Communication skills

Full Job Description

Application closing date: Sunday, 30 August 2026 • 11:59pm, Canberra time

Estimated start date: Monday, 07 September 2026

Location of work: ACT

Working arrangements: Full time onsite at their Canberra office based in Barton

Length of contract: 3 months

Contract extensions: 3 months

Security clearance: Must have Baseline security clearance

Rates: $50 - $65 per hour (inc. super)

The ICT Support Officer provides frontline ICT support services to ACIAR staff in Australia and overseas. The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.

Working as part of the Business Systems Unit (BSU), the position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires strong communication skills, sound problem-solving abilities, and a commitment to delivering high-quality customer service.

Key duties and responsibilities:

Provide ICT support for hardware, software, network, account and device issues.
Triage, resolve and escalate service requests and incidents in line with service levels.
Administer user accounts, systems, devices, software and ICT asset records.
Support ICT projects, upgrades, testing, rollouts and implementation activities.
Prepare and update ICT procedures, user guides and knowledge articles.
Liaise with staff, vendors and service providers to support ICT service delivery.
Identify recurring issues and contribute to service and process improvements.
Support cyber security controls, patching, access management and incident reporting.
As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based

Essential experience & requirements:

Current minimum Baseline is essential
Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Essential criteria

Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Desirable criteria

Experience in Active Directory on premise and Azure AD.
Demonstrated understanding of ITIL principles.

HOW TO APPLY

Please provide an updated CV (a maximum of 3 - 5 pages) to reflect your suitability to the role based on the job description. You will also need to complete a one page pitch (no more than 5000 characters) to address all criteria specified. Your application will be reviewed based on ability to demonstrate, or potential to develop, the capabilities required.

Quick Apply

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helpdesk support jobs in canberra, act

ICT Support Officer

ICT Support Officer

ICT Support Officer

ICT Project Officer (3 +3) month extension options

Senior Project Officer - Payroll, Event Workforce

Services Support Officer | Full-time Temporary with a Possibility of Permanency

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