In-Demand Customer experience leader Jobs in Canberra, Act

Passenger Service Agent
Swissport International AG —Canberra ACT
- Part-time
- English
- Time management
- Paid training
- Opportunities for advancement
11d
Delivery Driver - Repco Belconnen - Part Time
Repco —Belconnen ACT
- Part-time
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
General Manager Golf Club
Gold Greek Country Club —Nicholls ACT
- $150,000 - $180,000 a year
- Full-time
- Administrative experience
- Human resources
- Recruiting
Quick Apply
4d
Front of House Casuals
Funlab —Canberra ACT
- Weekend availability
- Customer service
- Employee assistance program
12d
Skechers Christmas Casual Sales Assistants - Canberra
Skechers —Canberra ACT
- Customer service
- Communication skills
Quick Apply
Christmas Casual Athlete (Retail Associate) | Nike - Canberra
Nike —Canberra ACT
- Weekend availability
- Customer service
- Research
12d
Assistant Business Leader - Remote Team
Travel Associates —Canberra ACT
- $110,000 a year
- Part-time
- Remote
- Business
- Leadership
- Employee discount
AUS Skechers Sales Assistant - Expression of Interest
Skechers —Canberra ACT
- Weekend availability
- Hospitality
- Customer service
- Health insurance
- Employee assistance program
Quick Apply
STORE MANAGER - CANBERRA OUTLET
Shaver Shop —Fyshwick ACT
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
8d
Retail Sales Assistant - Canberra
Lorna Jane —Canberra ACT
- Day shift
- Employee assistance program
Quick Apply
Casual Sales Assistant - Tuggeranong, ACT
Ally Fashion —Tuggeranong ACT
- Weekend availability
- Employee discount
- Referral program
Country Road - Part Time Sales Consultant - Canberra
Country Road Group —Canberra ACT
- Part-time
- Parental leave
11d
Holiday Casual
Kmart —Gungahlin ACT
- Seasonal
Store Manager - Fac Out Canberra
Strandbags —Canberra ACT
- $80,000 - $85,000 a year
- Full-time
- Management
- Merchandising
- Team management
- Parental leave
- Employee assistance program
Quick Apply
Customer Service Coordinator
UniLodge Australia Pty Ltd —Canberra ACT
- Full-time
- Hospitality
- Organisational skills
- Front desk
- Parental leave
Store Manager - OPSM Woden, ACT
OPSM —Woden ACT
- Sales
- Customer service
- Merchandising
- Health insurance
- Employee assistance program
8d
CONNOR Retail Assistant - Gungahlin, ACT
Connor Clothing —Canberra ACT
- Customer service
Casual Sales Assistant - Woden, ACT
Ally Fashion —Chifley ACT
- Weekend availability
- Employee discount
- Referral program
10d
EL1 Assistant Director, Communications and Media
Australian Government —Canberra ACT
- Research
- AI
- Communication skills
Senior Project Manager (Part-Time)
Viasat, Inc. —Canberra ACT
- Part-time
- Management
- PMP
- Microsoft Office

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Passenger Service Agent

Swissport International AG -
Canberra ACT

Apply Now

Job Details

Permanent | Part-time
11 days ago

Benefits

Paid training
Uniform provided
Opportunities for advancement
On-site parking

Qualifications

English
Driver Licence
Time management

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.

Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.

Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times.

Your activities

Assist passengers during check-in, boarding and disembarkation.
Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage.
Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes.
Resolve passenger complaints and issues efficiently and professionally.
Offer support and answer questions regarding flight schedules, fares, routes and policies.
Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance.
Assist with luggage drop offs through the check-in process.
Ensure compliance with security procedures and protocols, including screening passengers and luggage.
Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction.
Provide assistance and support during emergencies, including medical incidents and flight diversions.
Maintain accurate records and documentation for all transactions and customer interactions.
Utilise language skills to assist international passengers and communicate effectively with diverse customers

Your profile

Committed to delivering exceptional and safe service.
Strong interpersonal skills and a team player.
Demonstrates a strong work ethic and a desire for learning and advancement.
Maintains composure under pressure and presents themselves with confidence.
Upholds excellent presentation and grooming standards.
Exhibits organisational and effective time management skills.
Physically capable of handling passenger baggage and operating wheelchairs when required.
Fluent in English (additional languages welcomed).
Confidence in using software and technology – Intermediate skills required.
Australian Citizen/Resident with unlimited work rights.
Possession of a valid Australian driver's license and reliable transportation.
Must be 18 years of age or older.

What we offer

On-site employee parking available.
Uniforms provided.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive & paid training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Apply Now

Refine Your Search

customer experience leader jobs in canberra, act

Passenger Service Agent

Delivery Driver - Repco Belconnen - Part Time

General Manager Golf Club

Front of House Casuals

Skechers Christmas Casual Sales Assistants - Canberra

Christmas Casual Athlete (Retail Associate) | Nike - Canberra

Assistant Business Leader - Remote Team

AUS Skechers Sales Assistant - Expression of Interest

STORE MANAGER - CANBERRA OUTLET

Retail Sales Assistant - Canberra

Casual Sales Assistant - Tuggeranong, ACT

Country Road - Part Time Sales Consultant - Canberra

Holiday Casual

Store Manager - Fac Out Canberra

Customer Service Coordinator

Store Manager - OPSM Woden, ACT

CONNOR Retail Assistant - Gungahlin, ACT

Casual Sales Assistant - Woden, ACT

EL1 Assistant Director, Communications and Media

Senior Project Manager (Part-Time)

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