In-Demand Change manager Jobs in Canberra, Act

Service Delivery Manager
Viasat, Inc. —Canberra ACT
- Full-time
- Communication skills
10d
Service Delivery Manager
Viasat —Canberra ACT
- Communication skills
10d
Intelligence Development Program 2027 and 2028 intakes
ASIO —Canberra ACT
- $100,425 - $118,220 a year
- Research
- In-person
- AI
- Relocation assistance
- Annual leave
Program Manager
Australian National University —Canberra ACT
- $138,182 - $144,783 a year
- Full-time
- Recruiting
- Communication skills
6d
Entry Level Solar Sales Representative
Smart Energy Group —Canberra ACT
- $4,000 - $6,000 a week
- Weekend availability
- Sales
- No experience needed
Quick Apply
Service Delivery Manager
Leidos —Canberra ACT
- Full-time
- Leadership
- Communication skills
- Annual leave
Reliability Manager
CAF Australia —Canberra ACT
Major Construction Project Manager/Contract Administrator
Deloitte —Canberra ACT
- Parental leave
Executive Branch Manager, Aboriginal and Torres Strait Islander Health and Wellbeing | Full-time Executive
Canberra Health Services —Canberra ACT
- $238,533 - $245,876 a year
- Full-time
14d
Australian Alps Program Manager | Temporary
City and Environment —Canberra ACT
- $127,597 - $136,873 a year
- Temporary
- First Aid Certification
1d
Management Consulting – Talent & Organisation (Change & Transformation)
Accenture —Canberra ACT
- Full-time
- Business development
- Communication skills
Capacity Manager
Leidos —Canberra ACT
- Full-time
- No degree
- Annual leave
Visa Operations Coordinator (Documents & Field Support)
CIBT —Canberra ACT
- Management
- Organisational skills
- Communication skills
Delivery Manager
Accenture —Canberra ACT
- Full-time
- Management
- Agile
- Leadership
- Parental leave
Analyst and Administrator | Full-time Permanent
Digital Canberra —Canberra ACT
- $102,657 - $116,592 a year
- Full-time
- Epic
1d
Commercial Manager
Downer Group —Canberra ACT
Product Manager
Accenture —Canberra ACT
- Full-time
- Analysis skills
- Product management
- Agile
- Parental leave
Visa Consultant / Consular Liaison
CIBT —Canberra ACT
- Management
- Customer service
- Organisational skills
Senior Client Delivery Executive
Unisys —Canberra ACT
- Communication skills
Assistant Project Manager
Turner & Townsend —Canberra ACT
- Full-time
- Management
- Writing skills
- Construction Management
Quick Apply

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Service Delivery Manager

Viasat, Inc. -
Canberra ACT

Apply Now

Job Details

Full-time
10 days ago

Qualifications

Communication skills

Full Job Description

About us:

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:

Serve as a key point of contact with key Australian Government customers.
Manage the end to end service delivery for key Australian Government customers, reporting on compliance with contractual requirements and key performance indicators.
Co-ordinate internal engineering, network operations, field services, project delivery, commercial and sales teams to maintain service continuity.
Lead incident, problem, and change management functions for customer facing services.
Drive service improvement initiatives focused on resilience, operational efficiency, reporting quality and customer satisfaction.
Monitor contractual performance, identify risks, and implement mitigation strategies.
Ensure compliance with Defence security requirements, company policies, and regulatory obligations.
Manage customer escalations professionally and proactively through to resolution.

The day-to-day:

The Service Delivery Manager oversees the daily operational performance of contracted services delivered to key Australian Customers, ensuring incidents, outages, maintenance activities and customer requests are managed effectively within agreed service levels.

They coordinate closely with engineering, sales, commercial, cyber security and Defence stakeholders to resolve issues, manage risks, and maintain continued service levels across the contract.

The role involves regular customer engagement, operation reporting, service review meetings and driving ongoing improvements to service quality, resilience and contractual performance.

What you'll need:

5+ years experience in Service Delivery, Operations Management, or Customer Success within the telecommunications, satellite, Defence or related industry.
Demonstrated experience managing complex government or Defence customer contracts.
Strong understanding of Service Management frameworks.
Excellent stakeholder engagement and communication skills, including executive level reporting.
Commercial understanding of contracts, KPIs, SLAs and service performance metrics.
Ability to work in a regulated and security-conscious environment.
Successful candidates must be eligible to obtain an Australian Government Secret Clearance (NV1)

What will help you on the job:

Success in this role requires strong operation leadership, clear communication, and the ability to coordinate technical and customer stakeholders in high-pressure environments.

Experience working with Defence customers, managing critical communications services and maintaining a disciplined, proactive approach to service delivery will be highly valuable.

EEO statement:

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

EEO AUSTRALIA: Viasat actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds.

Apply Now

Refine Your Search

change manager jobs in canberra, act

Service Delivery Manager

Service Delivery Manager

Intelligence Development Program 2027 and 2028 intakes

Program Manager

Entry Level Solar Sales Representative

Service Delivery Manager

Reliability Manager

Major Construction Project Manager/Contract Administrator

Executive Branch Manager, Aboriginal and Torres Strait Islander Health and Wellbeing | Full-time Executive

Australian Alps Program Manager | Temporary

Management Consulting – Talent & Organisation (Change & Transformation)

Capacity Manager

Visa Operations Coordinator (Documents & Field Support)

Delivery Manager

Analyst and Administrator | Full-time Permanent

Commercial Manager

Product Manager

Visa Consultant / Consular Liaison

Senior Client Delivery Executive

Assistant Project Manager

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