Achieve Something Great
Join a team that makes a meaningful difference in a dynamic healthcare environment. This opportunity suits hardworking and enthusiastic individuals with exceptional administration skills and outstanding customer service. The role is the first point of contact for patients, staff, and the public, providing respectful, helpful, and timely assistance both face‑to‑face and over the phone. Responsibilities include managing reception duties, responding to enquiries, recording and relaying messages, and supporting the smooth operation of the facility. This includes assisting with admissions and discharges, supporting medical records management, and ensuring patients receive accurate information, including relevant flyers, brochures, and service materials to enhance their experience.
Are You the Right Fit?
Success in this role requires the ability to thrive in a fast‑paced setting and adapt quickly to different healthcare environments. Key responsibilities include maintaining accurate patient information, adhering to patient identification policies, and ensuring strict confidentiality at all times. A wide range of administrative and operational tasks will be undertaken, including maintaining organised systems, updating patient data, submitting maintenance requests through online systems, and supporting incident and complaint reporting in line with organisational procedures. Availability for a 24/7 rotating roster is essential. The role involves building strong working relationships, actively participating in team meetings, and contributing to achieving positive team outcomes while upholding SWSLHD Core Values, NSW Health Code of Conduct, and cultural respect principles. This position requires a proactive, reliable, and adaptable team member committed to delivering high‑quality, patient‑focused care and supporting the effective running of the unit.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
- Relevant administrative qualifications and/or equivalent experience
- Demonstrated applied ability to use a wide range of computer hardware, software, and electronic systems to complete work activities
- Demonstrated ability to interpret client/customer needs and is sensitive to the differences in the needs of individuals
- Demonstrated ability to work cooperatively within and across diverse work teams to support effective coordination of work Demonstrated ability to plan, prioritise and organise own work taking into account the impact on others to achieve results to meet deadlines
If you’d like more details, we’re here to help.
More Than Just a Job – Why Work With Us?
Financial Perks
12% superannuation
Salary packaging and novated leasing via Smart Salary
Annual leave with 17.5% leave loading (for full-time and part-time staff)
One extra day off each month for full-time employees
Work-Life Balance
Flexible work options, including hybrid and varied hours (depending on the role)
Paid maternity and parental leave
Generous leave options like long service and carers leave
Grow Your Career
Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
Health & Wellbeing
Discounted gym membership through Fitness Passport
Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
Wellbeing programs that promote mental health, resilience, and balance
Additional Information
Temporary visa holders
Vaccination Requirements
Child Safe Employment
South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
