In-Demand It manager Jobs in Cairns, Qld

Manager, IT Operations
Crystalbrook Collection —Cairns QLD
- On call
- Hospitality
- Azure
- Management
10d
Assistant Restaurant Manager
Guzman y Gomez —Earlville QLD
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance program
Quick Apply
IEA Team Leader Cairns
Royal Rehab —Cairns QLD
- Full-time
- Communication skills
- Marketing
- Health insurance
- Employee assistance program
4d
Area Manager - Operations
Dimeo Cleaning Services —Cairns QLD
- $80,000 - $95,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
6d
Duty Manager
Crystalbrook Riley —Cairns QLD
- Weekend availability
- Supervising experience
- Organisational skills
- Leadership
- Parental leave
Full Time Store Manager | Prouds Cairns Central
Prouds —Cairns QLD
- Full-time
- Customer service
- Employee discount
Quick Apply
Full Time 2IC - Cairns
Universal Store —Cairns QLD
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee discount
Support Coordinator Team Leader
Kanda —Cairns QLD
- Full-time
- Microsoft Office
- Leadership
Quick Apply
6d
Cinema Assistant Manager - Cairns Region
EVT Group —Cairns QLD
- Full-time
- Sales
- Supervising experience
- Planograms
3h
Project Manager Infrastructure
AECOM —Cairns QLD
- Full-time
- Hybrid work
- Administrative experience
- Construction experience
- Budgeting
11d
Team Member - Cairns
Grill'd —Cairns QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Corporate Store Manager - Cairns
7-Eleven —Cairns QLD
- $77,030 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Employee assistance program
13d
Executive Assistant Manager - Rydges Esplanade Cairns
EVT Group —Cairns QLD
- Full-time
- First Aid Certification
- Budgeting
- Leadership
- Parental leave
Sales Coordinator
Shangri-La Hotels —Cairns QLD
- Full-time
- Hospitality
- Sales
- Administrative experience
- Employee discount
- Free food
9d
Dive Instructor and Expedition Crew
Coral Expeditions —Cairns QLD
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Gym membership
Quick Apply
Maintenance Officer
Ramsay Health Care —Cairns QLD
- Part-time
- Maintenance
- Communication skills
- Referral program
Quick Apply
Office Manager
Hutchinson Builders —Cairns QLD
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
6d
Wash Bay Supervisor
SIXT Australia —Cairns QLD
- $30.82 an hour
- Weekend availability
- Cleaning
- Leadership
- Communication skills
- Employee discount
- Gym membership
Quick Apply
6d
Guest Experience Officer - Cairns Coconut Holidays
Ingenia Communities —Cairns QLD
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
13d
Senior Project Engineer | Defence Maritime
Amentum —Cairns QLD
- Full-time
- Engineering
- Leadership
- Parental leave
- Employee discount
Quick Apply

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Manager, IT Operations

Crystalbrook Collection -
Cairns QLD

Apply Now

Job Details

10 days ago

Qualifications

Hospitality
System administration
Azure
Management
VMWare
Budgeting
Leadership
Intune

Full Job Description

Lead IT Operations across a national luxury hotel portfolio – Support our hotels and corporate teams while shaping reliable, high-performing technology experiences
Make an impact from Cairns or Sydney – Take a senior operational role with genuine influence across service delivery, infrastructure, major incidents and continuous improvement
Be part of our growth story – Play a key role in new hotel openings, major technology rollouts and the continued evolution of Crystalbrook Collection’s IT environment.

Technology in hotels is different.

When everything works beautifully, our guests may never notice it. When it does not, the impact can be immediate - across our teams, our restaurants and bars, our rooms and ultimately the guest experience.

We are looking for an experienced IT Operations Manager to help lead the technology environment supporting Crystalbrook Collection across Australia.

This is a senior, hands-on operational leadership role for someone who enjoys the balance of technology, people, problem solving and hospitality. You will work closely with our Director of IT Operations, providing day-to-day leadership across the function while helping ensure our hotels and corporate teams have secure, reliable and responsive technology behind them.

The opportunity

As IT Operations Manager, you will become a key leadership partner within our IT Operations function and the senior operational escalation point when things become complex.

You will oversee technology operations across our portfolio of hotels and corporate environments, supporting everything from Microsoft platforms, networks and infrastructure through to guest-facing hotel systems, vendors, cybersecurity controls and major technology rollouts.

Importantly, this is not a role hidden away from the business.

You will build relationships with hotel leaders, operations and corporate teams, translating technical complexity into clear solutions and helping our people understand what is happening, why it matters and what comes next.

You will also play an important role as Crystalbrook Collection continues to evolve, supporting new hotel openings, refurbishments, technology implementations and portfolio-wide initiatives.

What you will be doing:

Your days will be varied, but your focus will include:

Leading the day-to-day delivery of IT Operations across our hotels and corporate offices
Acting as the senior escalation point for complex incidents and business-critical technology issues
Leading and developing our IT Operations team, creating clear priorities, accountability and capability
Overseeing Microsoft 365, Entra ID, Intune, Autopilot, VMware, Hyper-V, networking, servers, storage, backups and end-user technology
Ensuring our property management, point-of-sale, payment, telephony, Wi-Fi and other hotel systems remain effectively supported
Coordinating technology requirements for new hotel openings, refurbishments and major system implementations
Strengthening service management, disaster recovery, documentation and operational readiness
Partnering with external technology vendors and managed service providers
Supporting cybersecurity controls, access governance, patching, vulnerability management and operational compliance
Using service data and operational insights to continually improve reliability, performance and the user experience
Supporting technology budgets, licensing, procurement and lifecycle planning
Deputising for the Director of IT Operations when required

About you:

You are technically credible, operationally calm and comfortable taking ownership.

You know how to work through a significant incident without creating additional noise. You can challenge constructively, make informed decisions and recognise when something needs to be escalated.

Just as importantly, you enjoy developing people and working with stakeholders who may not speak the language of technology.

You will ideally bring:

Proven leadership experience within IT Operations, infrastructure or systems administration
Strong knowledge of Microsoft 365, Entra ID / Azure AD, Intune, Autopilot, VMware / Hyper-V and networking fundamentals
Experience leading or mentoring technical teams, ideally within a multi-site environment
Experience working with managed service providers and technology vendors
Exposure to new openings, technology migrations, refurbishments or large-scale system rollouts
Strong stakeholder management and the ability to explain technical matters simply and commercially
Relevant IT, cybersecurity, networking, cloud or service-management qualifications or certifications

Experience within hotels, hospitality, retail or another complex multi-site operational business would be particularly valuable.

Why Crystalbrook Collection?

Crystalbrook Collection is one of Australia’s most distinctive independent hotel groups.

Our technology team operates across a diverse portfolio of hotels, restaurants, bars, spas and corporate environments - meaning the work is rarely repetitive and the connection between technology and the customer experience is very real.

You will join an organisation where collaboration matters, ideas are welcomed and technology has an important role to play in how we continue to evolve.

You will also have the opportunity to contribute to new hotel openings and significant technology initiatives as our portfolio grows.

This role includes travel to Crystalbrook Collection properties across Australia and participation in our IT on-call roster.

If you are looking for an IT Operations leadership role that gets you closer to the business, closer to the customer and involved in much more than keeping the lights on, we would love to hear from you.

Bring your technical expertise. Bring your leadership. And help us keep the technology behind extraordinary hospitality running beautifully.

Apply Now

Refine Your Search

it manager jobs in cairns, qld

Manager, IT Operations

Assistant Restaurant Manager

IEA Team Leader Cairns

Area Manager - Operations

Duty Manager

Full Time Store Manager | Prouds Cairns Central

Full Time 2IC - Cairns

Support Coordinator Team Leader

Cinema Assistant Manager - Cairns Region

Project Manager Infrastructure

Team Member - Cairns

Corporate Store Manager - Cairns

Executive Assistant Manager - Rydges Esplanade Cairns

Sales Coordinator

Dive Instructor and Expedition Crew

Maintenance Officer

Office Manager

Wash Bay Supervisor

Guest Experience Officer - Cairns Coconut Holidays

Senior Project Engineer | Defence Maritime

I want to receive the latest job alert for it manager in cairns, qld

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