In-Demand Implementation lead Jobs in Cairns, Qld

Manager, IT Operations
Crystalbrook Collection —Cairns QLD
- On call
- Hospitality
- Azure
- Management
9d
Experience Support Coordinator
Uconnect Coordination —Cairns QLD
- $45 - $48 an hour
- Hybrid work
- Organisational skills
- Leadership
- Work from home
Quick Apply
Sales and Marketing Manager
Seongok Lee Pty Ltd —Cairns QLD
- From $79,499 a year
- Full-time
- Sales
- Business development
- Analysis skills
- Travel reimbursement
- Employee discount
Quick Apply
Sales Coordinator
Shangri-La Hotels —Cairns QLD
- Full-time
- Hospitality
- Sales
- Administrative experience
- Employee discount
- Free food
9d
ECP Lead Engineer
Austal —Cairns QLD
- $148,000 - $162,000 a year
- Full-time
- Management
- CAD
- Microsoft Office
- Opportunities for advancement
Quick Apply
3d
Childrens Services Leader - Cairns
Aruma —Cairns QLD
- From $46.70 an hour
- Full-time
- Health insurance
- Employee assistance program
10d
Casual Educator
Busy Bees —Redlynch QLD
- $38.71 - $47.68 an hour
- Part-time
- First Aid Certification
- Employee assistance program
Primary Teacher [Permanent & Fixed Term] - St Andrew's Catholic College, Redlynch
Catholic Education Cairns —Redlynch QLD
- $86,600 - $147,048 a year
- Full-time
- Research
- Annual leave
- Employee assistance program
12d
Teacher - Marine
Queensland Government —Cairns QLD
- Full-time
- Management
- Education
- Communication skills
Senior Occupational Therapist - Cairns
Royal Rehab —Cairns QLD
- $100,000 - $110,000 a year
- Full-time
- Clinic
- Leadership
- Communication skills
- Health insurance
Strings Instrumental Music Teacher - St Augustine's College, Cairns
Catholic Education Cairns —Cairns QLD
- $86,600 - $147,048 a year
- Part-time
- Teaching
- Annual leave
- Parental leave
Senior Radiation Therapist
Icon Group —Cairns QLD
- Full-time
- Patient care
- Communication skills
Teacher - Electrical
Queensland Government —Cairns QLD
- Temporary
- Management
- Education
- Communication skills
2d
Clinical Nurse
BlueCare —Cairns QLD
- Full-time
- Nursing
- Bachelor's degree
- Conflict management
- Health insurance
- Parental leave

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Manager, IT Operations

Crystalbrook Collection -
Cairns QLD

Apply Now

Job Details

9 days ago

Qualifications

Hospitality
System administration
Azure
Management
VMWare
Budgeting
Leadership
Intune

Full Job Description

Lead IT Operations across a national luxury hotel portfolio – Support our hotels and corporate teams while shaping reliable, high-performing technology experiences
Make an impact from Cairns or Sydney – Take a senior operational role with genuine influence across service delivery, infrastructure, major incidents and continuous improvement
Be part of our growth story – Play a key role in new hotel openings, major technology rollouts and the continued evolution of Crystalbrook Collection’s IT environment.

Technology in hotels is different.

When everything works beautifully, our guests may never notice it. When it does not, the impact can be immediate - across our teams, our restaurants and bars, our rooms and ultimately the guest experience.

We are looking for an experienced IT Operations Manager to help lead the technology environment supporting Crystalbrook Collection across Australia.

This is a senior, hands-on operational leadership role for someone who enjoys the balance of technology, people, problem solving and hospitality. You will work closely with our Director of IT Operations, providing day-to-day leadership across the function while helping ensure our hotels and corporate teams have secure, reliable and responsive technology behind them.

The opportunity

As IT Operations Manager, you will become a key leadership partner within our IT Operations function and the senior operational escalation point when things become complex.

You will oversee technology operations across our portfolio of hotels and corporate environments, supporting everything from Microsoft platforms, networks and infrastructure through to guest-facing hotel systems, vendors, cybersecurity controls and major technology rollouts.

Importantly, this is not a role hidden away from the business.

You will build relationships with hotel leaders, operations and corporate teams, translating technical complexity into clear solutions and helping our people understand what is happening, why it matters and what comes next.

You will also play an important role as Crystalbrook Collection continues to evolve, supporting new hotel openings, refurbishments, technology implementations and portfolio-wide initiatives.

What you will be doing:

Your days will be varied, but your focus will include:

Leading the day-to-day delivery of IT Operations across our hotels and corporate offices
Acting as the senior escalation point for complex incidents and business-critical technology issues
Leading and developing our IT Operations team, creating clear priorities, accountability and capability
Overseeing Microsoft 365, Entra ID, Intune, Autopilot, VMware, Hyper-V, networking, servers, storage, backups and end-user technology
Ensuring our property management, point-of-sale, payment, telephony, Wi-Fi and other hotel systems remain effectively supported
Coordinating technology requirements for new hotel openings, refurbishments and major system implementations
Strengthening service management, disaster recovery, documentation and operational readiness
Partnering with external technology vendors and managed service providers
Supporting cybersecurity controls, access governance, patching, vulnerability management and operational compliance
Using service data and operational insights to continually improve reliability, performance and the user experience
Supporting technology budgets, licensing, procurement and lifecycle planning
Deputising for the Director of IT Operations when required

About you:

You are technically credible, operationally calm and comfortable taking ownership.

You know how to work through a significant incident without creating additional noise. You can challenge constructively, make informed decisions and recognise when something needs to be escalated.

Just as importantly, you enjoy developing people and working with stakeholders who may not speak the language of technology.

You will ideally bring:

Proven leadership experience within IT Operations, infrastructure or systems administration
Strong knowledge of Microsoft 365, Entra ID / Azure AD, Intune, Autopilot, VMware / Hyper-V and networking fundamentals
Experience leading or mentoring technical teams, ideally within a multi-site environment
Experience working with managed service providers and technology vendors
Exposure to new openings, technology migrations, refurbishments or large-scale system rollouts
Strong stakeholder management and the ability to explain technical matters simply and commercially
Relevant IT, cybersecurity, networking, cloud or service-management qualifications or certifications

Experience within hotels, hospitality, retail or another complex multi-site operational business would be particularly valuable.

Why Crystalbrook Collection?

Crystalbrook Collection is one of Australia’s most distinctive independent hotel groups.

Our technology team operates across a diverse portfolio of hotels, restaurants, bars, spas and corporate environments - meaning the work is rarely repetitive and the connection between technology and the customer experience is very real.

You will join an organisation where collaboration matters, ideas are welcomed and technology has an important role to play in how we continue to evolve.

You will also have the opportunity to contribute to new hotel openings and significant technology initiatives as our portfolio grows.

This role includes travel to Crystalbrook Collection properties across Australia and participation in our IT on-call roster.

If you are looking for an IT Operations leadership role that gets you closer to the business, closer to the customer and involved in much more than keeping the lights on, we would love to hear from you.

Bring your technical expertise. Bring your leadership. And help us keep the technology behind extraordinary hospitality running beautifully.

Apply Now

Refine Your Search

implementation lead jobs in cairns, qld

Manager, IT Operations

Experience Support Coordinator

Sales and Marketing Manager

Sales Coordinator

ECP Lead Engineer

Childrens Services Leader - Cairns

Casual Educator

Primary Teacher [Permanent & Fixed Term] - St Andrew's Catholic College, Redlynch

Teacher - Marine

Senior Occupational Therapist - Cairns

Strings Instrumental Music Teacher - St Augustine's College, Cairns

Senior Radiation Therapist

Teacher - Electrical

Clinical Nurse

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