Position 1: Receptionist
The Receptionist will be the first point of contact for guests and clients and will be responsible for delivering a high standard of customer service and supporting the smooth operation of the front office.
Key duties include:
- Greeting and welcoming guests and directing them to the appropriate person or room
- Frontline Customer Service including check-ins and check-outs
- Handling guest enquiries, requests and complaints in a professional manner and attending to all guest requirements
- Operating a busy reservations desk, including phone, email, online and walk-in reservations
- Processing accommodation and restaurant bookings
- Supporting general front office operations
Skills, qualifications and experience required:
- Diploma of Hospitality or equivalent qualification
- At least 1 year of relevant experience as a receptionist or in a similar customer service role
- Strong customer service and communication skills
- Intermediate computer skills, including Microsoft Excel and Word
- Attention to detail and ability to work under pressure
- Well-presented, confident and self-motivated
- Passion for tourism/hospitality
- Previous experience using a hotel reservation system, preferably RoomMaster, is desirable
- Flexibility to work on a rotating roster, including weekends and public holidays
Position 2: Housekeeping Supervisor
The Housekeeping Supervisor will be responsible for ensuring the smooth operation of the housekeeping department during the relevant shift. The role includes supervising housekeeping staff and ensuring that guest rooms and public areas are maintained to a high standard.
Key duties include:
- Supervising and inspecting the day-to-day work of housekeeping staff
- Allocating rooms and duties to housekeeping team members
- Ensuring rooms and public areas are cleaned and presented to the required standard
- Coordinating housekeeping staff during shifts to meet daily deadlines
- Checking rooms and releasing rooms on time for guests
- Attending to guest enquiries, requests and complaints
- Liaising with maintenance and front office departments
- Monitoring laundry and garbage disposal as required
- Training housekeeping team members where required
- Ensuring workplace health and safety procedures are followed
- Assisting with housekeeping rosters and budget controls where required
Skills, qualifications and experience required:
- Certificate III or at least 1 year of relevant experience in housekeeping, hotel accommodation services or a similar hospitality environment
- Previous supervisory or team leader experience is highly regarded
- Ability to supervise, train and coordinate housekeeping staff
- Strong attention to detail and commitment to high presentation standards
- Good communication and problem-solving skills
- Ability to work under pressure and meet operational deadlines
- Knowledge of workplace health and safety procedures
- Flexibility to work on a rotating roster, including weekends and public holidays
Pay: $70,000.00 – $80,000.00 per year
Work Location: In person
