In-Demand Field service technician Jobs in Cairns, Qld

Technician - Field Service
Cummins Inc. —Cairns QLD
- Overtime
- Supervising experience
- In-person
Customer Field Technician I Cairns
NBN Co —Cairns QLD
- Full-time
- Carpentry
- Plumbing
- Communication skills
- Parental leave
Senior Field Technician I Cairns
NBN Co —Cairns QLD
- Full-time
- Customer service
- Communication skills
- Parental leave
- Gym membership
Field Forklift Mechanic/Service Technician
Crown Equipment —Cairns QLD
- Overtime
- Health insurance
- Employee assistance program
Quick Apply
Technician – HVAC
Johnson Controls —Cairns QLD
- Overtime
- Customer service
- Maintenance
- HVAC
Workshop Technician
Cummins Inc. —Cairns QLD
- Overtime

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Technician - Field Service

Cummins Inc. -
Cairns QLD

Apply Now

Job Details

Full-time

Benefits

Uniform provided
Safety equipment provided

Qualifications

Certificate III
Supervising experience
Driver Licence
HR Licence
Business requirements
OEM

Full Job Description

We are looking for a talented Diesel Technician to join the high performing team at our Cairns branch in tropical Far North Queensland. In this role you will diagnose and complete repairs to engines at the customer’s site.

You will make an impact in the following ways:

Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identify additional service opportunities with customer.
Complete training in line with skill and business requirements.
Maintain service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Complete in workshop repairs as required

Additional Information:

Full Time / 38 hours per week
On Call Roster
Overtime as required – Penalty rates paid for all work above 38 hours
All your Safety equipment / PPE and uniforms are provided and laundered
Domestic Relocation from across Australia may be offered for the right candidate
Local Valid Drivers License is required
Remote Area Travel Required

To be successful in this role you will need the following:

Apprentice Trained Engine Technician (Cert III) or equivalent
Basic level of workshop or field service experience required
Intermediate level knowledge of and/or experience with engine products
Heavy Vehicle or Mobile Plant Experience preferred
HR License preferred
Cummins experience preferred but not essential
Remote Work Experience highly preferred
Power Generation (Mechanical) experience preferred but not essential

. Critical Competencies:

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Technician

ReqID 2426953

Relocation Package No

100% On-Site No

Apply Now

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field service technician jobs in cairns, qld

Technician - Field Service

Customer Field Technician I Cairns

Senior Field Technician I Cairns

Field Forklift Mechanic/Service Technician

Technician – HVAC

Workshop Technician

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