About Blue Butterfly Care
We're a clinically led NDIS disability support provider supporting participants with complex needs across Brisbane. We work with people experiencing behavioural support needs, intellectual disabilities, dementia, and complex psychosocial presentations. Our team operates with clinical rigour, genuine care, and a commitment to doing this work well.
The Role
As a Disabilities Services Officer, you'll be the operational backbone of our service. You'll split time between direct participant support and administrative coordination, meaning you understand both sides of service delivery. Your responsibilities include:
- Coordinating participant schedules, rostering staff, and managing support plan changes
- Processing NDIS documentation, updates, and participant file management
- Maintaining accurate records in our systems and managing documentation workflows
- Communicating with participants, families, and external services (GPs, therapists, allied health)
- Supporting service managers with compliance, incident documentation, and reporting
- Managing participant feedback and service issues
Direct Participant Support:
- Providing direct support on a rotating basis to develop relationships with participants
- Supporting activities of daily living and community participation
- Contributing observations to behaviour support documentation
- Assisting with participant intake processes and initial support planning
- Backing up community workers when needed
Coordination & Communication:
- Liaising between clinical staff, support workers, and participants
- Preparing meeting notes and action items for multidisciplinary planning
- Following up on support plans, goals, and participant feedback
- Supporting incident investigation and documentation processes
- Coordinating with NDIS, OPG, QCAT, and other external parties where needed
This is a role where you'll see the full picture of service delivery. You'll understand why documentation matters, why communication matters, and why consistency matters because you'll experience the impact when it's done well or poorly.
What We're Looking For
- Experience in disability, aged care, health administration, or community services (paid or volunteer)
- Excellent organisational skills and attention to detail
- Comfortable with electronic record-keeping systems and Microsoft Office
- Clear written and verbal communication skills
- Ability to manage multiple priorities and stay organised under pressure
- Discretion and professionalism with sensitive participant information
- Genuine commitment to disability support outcomes
- Flexibility to occasionally provide direct support to participants
- Valid driver's licence and safe driving record
- Working with Children Check and National Police Clearance required
- Willingness to obtain NDIS Worker Screening Check
Desirable:
- Certificate III or IV in Community Services or Disability
- Experience with NDIS documentation and planning requirements
- Familiarity with incident reporting and risk management processes
- Experience supporting people with behavioural or mental health support needs
- Understanding of OPG/QCAT processes
- Experience with disability support software or rostering systems
What We Offer
- Competitive salary and genuine career development
- Supportive clinical team culture
- Professional development and study support
- Meaningful work with visible participant outcomes
- Flexible working arrangements where possible
- Comprehensive induction and systems training
- Exposure to all aspects of disability service delivery
- Opportunity to develop leadership skills
- Staff wellbeing support and recognition
What Success Looks Like
You'll be the person who:
- Knows what's happening with each participant and communicates proactively
- Organises support schedules that actually work and keep people safe
- Manages information and documentation so compliance is maintained
- Supports staff and participants with professionalism and genuine care
Job Type: Casual
Pay: $32.56 – $94.50 per hour
Work Location: In person
