In-Demand Diversity and inclusion manager Jobs in Burwood, Nsw

Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
14d
Housing Response Centre Operators - Housing Response Centre - Homes NSW
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Health Education Officer (Grad/Non Grad) - Harm Reduction Program - Perm FT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $67,584 - $123,504 a year
- Full-time
- Communication skills
- Annual leave
- Parental leave
10d
Student Administration Officer Complaints
TAFE NSW —South Sydney NSW
- $97,771 - $105,290 a year
- Full-time
9d
Senior Value and Access Manager
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- Management
- Administrative experience
- Bachelor's degree
2d
Manager Transformation and Change
Strategic Services and Advice —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Leadership
- Communication skills
9d
Coordinator, Training - Netflix Animation Studios
Netflix —Sydney NSW
- Google Suite
- Master's degree
- Administrative experience
- Health insurance
- Dental insurance
People & Organisational Culture Coordinator
Soda Talent Solutions —Sydney NSW
Ticketing and Accreditation Manager
Sydney Showground —Sydney Olympic Park NSW
- Weekend availability
- AutoCAD
- Customer service
- Microsoft Office
- Employee assistance program
- Employee discount
Service Desk & Field Support Team Lead – Centres of Excellence
TAFE NSW —Meadowbank NSW
- $168,598 a year
- Temporary
- No degree
5d
Senior Manager, International Strategy, Partnerships and Impact
Standards Australia —Sydney NSW
- Full-time
- Communication skills
Campus Life Coordinator
Torrens University Australia —Surry Hills NSW
- Weekend availability
- Hospitality
- Customer service
- Administrative experience
12d
Child Protection Caseworker (Helpline & After Hours)
NSW Department of Communities and Justice —Liverpool NSW
- $92,632 - $120,478 a year
- Weekend availability
- Master's degree
- Experience working with children
- Bachelor's degree
- Employee assistance program
Social and Influencer Manager
News Corp —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Marketing
- Parental leave
Project Officer
Transport For NSW —Burwood NSW
- $124,810 - $139,787 a year
- Full-time
- PMP
- No degree
- Agile
5d
People And Culture Manager
Glascott —Lane Cove NSW
- Full-time
- Communication skills
Quick Apply
Academic Engagement Librarian
Australian Catholic University —North Sydney NSW
- $105,212 - $113,823 a year
- Full-time
Community Grants Officer
Transport For NSW —Macquarie Park NSW
- $124,810 - $139,787 a year
- Full-time
HR Coordinator - ANZ
Live Nation —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Touring Executive - Ceremony of Roses
Sony Music Entertainment Canada —Sydney NSW
- Weekend availability
- Microsoft Excel
- Microsoft Office
- POS

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Senior Client Service & Escalations Manager

Cushman & Wakefield -
Sydney NSW

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Construction experience
Leadership
Communication skills
Time management

Full Job Description

Job Title

Senior Client Service & Escalations Manager

Job Description Summary

Lead client relationships, resolve escalations and drive exceptional service outcomes across a major government portfolio.

Job Description

Senior Client Service & Escalations Manager
Sydney, NSW | Full-Time

Highly influential client service role for key government client
Resolve complex escalations and drive service improvements
Join a global leader with strong career growth opportunities

About the Role

We have an exciting opportunity for a Senior Client Service & Escalations Manager to join a high-profile government account, acting as the key link between clients, operational teams and senior stakeholders.

This role is focused on ensuring outstanding delivery of our services in alignment with SLA’s and KPI’s. It involves building trusted relationships, proactively managing escalations and ensuring an outstanding customer experience across a diverse property portfolio. Leading a team of two Client Service Managers, you'll work closely with stakeholders to understand their unique requirements, resolve issues, identify opportunities for improvement and ensure service delivery consistently exceeds expectations.

This is an ideal opportunity for a confident person with client service experience in property or facilities management who excels at stakeholder engagement, problem-solving and driving positive client outcomes. It will suit a team player who thrives in a hands-on, fast-paced environment.

Key Responsibilities

Act as the primary point of contact for key client stakeholders and agencies
Manage complex service issues, escalations and client concerns through to resolution
Build and maintain strong relationships with clients and internal operational teams
Develop a deep understanding of client needs, priorities and portfolio requirements
Facilitate effective communication between stakeholders and service delivery teams
Lead engagement activities and maintain proactive communication plans
Identify opportunities to improve client satisfaction and service delivery outcomes
Support the delivery of contractual reporting
Deliver monthly reporting, analytics and performance commentary
Monitor stakeholder feedback and implement continuous improvement initiatives
Partner with operational teams to ensure seamless and consistent service delivery
Conduct regular face-to-face stakeholder meetings across the portfolio
Manage two Client Service team members.

About You

Experience in client relationship management or client service/customer success roles in the property, facilities management or construction sectors
Proven skills in managing escalations, complaints or complex stakeholder issues
Experience working on Government clients highly regarded but not essential
Proven problem-solving skills with the ability to achieve positive outcomes in challenging situations
Experience leading small teams
Exceptional communication, presentation and relationship-building skills
Ability to influence and engage stakeholders at all levels
Excellent organisational and time management skills
Ability to manage competing priorities in a fast-paced environment.

About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Opportunity to manage relationships across a major government portfolio
High-impact role with strong stakeholder engagement
Exposure to senior client leaders and decision-makers
Collaborative and supportive team culture
Career development opportunities within a global organisation
Diverse role combining relationship management, problem solving and service excellence

Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

Quick Apply

Refine Your Search

diversity and inclusion manager jobs in burwood, nsw

Senior Client Service & Escalations Manager

Housing Response Centre Operators - Housing Response Centre - Homes NSW

Health Education Officer (Grad/Non Grad) - Harm Reduction Program - Perm FT

Student Administration Officer Complaints

Senior Value and Access Manager

Manager Transformation and Change

Coordinator, Training - Netflix Animation Studios

People & Organisational Culture Coordinator

Ticketing and Accreditation Manager

Service Desk & Field Support Team Lead – Centres of Excellence

Senior Manager, International Strategy, Partnerships and Impact

Campus Life Coordinator

Child Protection Caseworker (Helpline & After Hours)

Social and Influencer Manager

Project Officer

People And Culture Manager

Academic Engagement Librarian

Community Grants Officer

HR Coordinator - ANZ

Touring Executive - Ceremony of Roses

I want to receive the latest job alert for diversity and inclusion manager in burwood, nsw

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