CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.
Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.
We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.
To learn more about who we are and the work we do, visit our About Us page.
About the Role
Are you an organised and adaptable all-rounder who enjoys variety in your work and values being part of a supportive team?
We are seeking a motivated individual with administrative and/or customer service experience to join our Seymour office as a full-time, permanent District Support Officer. This is an office-based role, with training and ongoing guidance provided to support the successful applicant's development across all aspects of the role.
Reporting to the District Business Manager, you will be part of a close-knit team and play an important role in supporting district operations while providing high-quality administrative support.
Working closely with district staff and volunteer members, your responsibilities will include:
- Providing reception and customer service support
- Provision of general administrative and office support.
- Stores duties inclusive of stock management, receipting incoming goods, picking and packing outgoing items, labelling & tracking.
- Preparation of documents that may include letters, memos, presentations, reports, minutes and briefing notes.
- Minute taking, diary management and meeting coordination.
- Providing support at meetings including, organising and scheduling, agenda preparation, venue and catering requirements.
- Records administration.
- Data entry, database and systems coordination.
- Liaison with external suppliers to generate quotes etc.
- Inputting and coordinating stores data using relevant CFA systems (SAP, RMS etc) and providing information from these where requested.
- Accounts payable administration.
- Liaison and communication with a wide range of external and internal stakeholders to ensure an effective service delivery.
- Be prepared to participate in Incident Management support roles appropriate to experience and qualifications.
About You
You are a motivated and enthusiastic administrator with experience in customer service. Highly flexible and proactive, you have excellent attention to detail, strong time management skills and the ability to work independently with minimal supervision.
You are proficient in the Microsoft Office suite and confident engaging with stakeholders at all levels. You communicate effectively both verbally and in writing and are willing to undertake stores duties as required. Experience in warehousing and a current forklift licence are highly regarded but not essential.
This is an excellent opportunity to contribute to meaningful work that supports volunteers and communities.
Why choose CFA
- Meaningful Purpose: Your contribution truly makes a difference
- Work-Life Balance: Paid parental leave, generous leave provisions
- Discounts: Emergency Memberlink discounts on various services
- Wellbeing Focus: Health Ready programs, flu vaccinations
- Member Assistance Program: Access support across 8 service pathways
Your Application
Click the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.
Pre-employment Checks
Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.
Applications close: 11:59pm 30 August 2026.
CFA is committed to creating and maintaining a diverse, inclusive and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]
